AgWest Ltd. is looking for a highly organized and detail-oriented Service Advisor to join our Yorkton team.

Key Responsibilities

Service Advisor & Customer Support

- Respond to customer and internal service inquiries by phone, email, text, and in person.
- Open and maintain work orders, ensuring accurate customer, unit, complaint, and job information.
- Schedule technicians and coordinate job priorities and requirements.
- Prepare service quotes and communicate job status, expectations, and updates.
- Coordinate parts requirements and communicate availability to technicians.
- Review completed work, address customer concerns, and ensure work orders are closed accurately and promptly.
- Support productivity and established Service KPIs.
- Participate in a rotating on-call schedule, as required.
- Maintain accurate records, logbooks, time entries, and required documentation.
- Coordinate traffic, loaner, and related paperwork.
- Work collaboratively with Service, Parts, Sales, and other departments.

Administration & Warranty

- Process and submit approved OEM warranty claims and follow up on pending or rejected claims.
- Track warranty documentation and coordinate warranty parts returns.
- Enter and process POs, invoices, credits, and approved credit-card expenses.
- Follow up on missing documentation, receipts, invoices, and other administrative items.
- Complete work-order corrections, document uploads, filing, and general administrative tasks.
- Assist with PSP administration, till/deposit paperwork, and Yorkton bank runs.
- Coordinate required administrative paperwork for Weyburn.

Parts Support

- Provide general support for Parts requirements in Yorkton and Weyburn.
- Assist with parts identification, availability, and coordination for upcoming jobs.
- Provide backup coverage for both Parts departments during vacation, illness, or other absences.
- Assist with routine Parts department duties within the scope of training provided.
- Maintain accurate records, logbooks, time entries, and required documentation.




- Coordinate traffic, loaner, and related paperwork.
- Work collaboratively with Service, Parts, Sales, and other departments.
- Perform other duties as assigned.

Qualifications & Experience

- 1–3 years of experience in customer service, administration, scheduling, parts, service coordination, or a related role.
- Agricultural, automotive, heavy equipment, or dealership experience is an asset.
- Experience with work orders, warranty claims, invoicing, or Parts is an asset.
- Strong computer skills and familiarity with Microsoft Office.
- Ability to learn new systems and processes quickly.

Skills & Knowledge

- Highly organized and detail-oriented.
- Strong customer service and communication skills.
- Excellent follow-through and ability to manage multiple priorities.
- Strong data entry and documentation skills.
- Comfortable working with invoices, POs, expenses, and other financial information.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a willingness to learn.

Working Conditions

- Full-time, office-based position in Yorkton, SK, supporting Yorkton and Weyburn.
- Regular interaction with customers, technicians, Parts employees, and internal teams.
- Extended periods of computer and office work.
- Minimal travel between Yorkton and Weyburn may be required.
- Occasional bank runs and local errands.
- Overtime may be required during busy periods.
- Rotating on-call participation, as required.

Why Join Us?

- Prospect to lead and grow a skilled service team
- Supportive and collaborative work environment
- Career development and advancement opportunities
- Be part of an organization committed to customer service and operational excellence

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

📌 Service Advisor (Yorkton)
🏢 AgWest
📍 Yorkton