We are looking for talented professionals to join our team. This role offers excellent growth opportunities and the chance to work on exciting projects.
Key Responsibilities
- Apply human-centered design methodologies to improve services and user experiences
- Conduct user research, field studies, and behavioral analysis
- Lead and participate in co-design workshops and stakeholder engagement sessions
- Develop journey maps, service blueprints, and process maps
- Create, test, and validate prototypes and service concepts
- Translate user needs and business goals into actionable service design strategies
- Define and refine user stories and support Agile backlog activities
- Conduct usability testing and analyze findings to improve services
- Measure service performance and provide data-driven recommendations
- Collaborate with business, technical, and product teams
- Support organizational change management and service adoption initiatives
Requirements
- QualificationNot specified
- Experience8+ Years
Required Skills
- Minimum 2+ years of experience in service design research and related deliverables
- Minimum 3+ years of experience working in or with public sector organizations
- Minimum 2+ years of experience working within Agile cross-functional teams
- Strong understanding of human-centered design methodologies
- Experience conducting user research and insights analysis
- Experience creating journey maps, service blueprints, and other design artifacts
- Strong facilitation and stakeholder engagement skills
- Experience with usability testing and prototype validation
- Experience supporting digital transformation and large-scale service design projects
- Experience with change management and service adoption strategies
- Ability to work collaboratively across multidisciplinary teams
- Solid communication, analytical, and problem-solving skills
📌 Service Designer (Alberta)
🏢 Hyniva
📍 Alberta
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