GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider (payvider) model, we offer insurance, administer benefits, and pay claims as a 'payer' while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a 'provider'. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities.

Through

GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What's driving us now is the commitment to measurably impact an additional three million Canadians by 2030 - across mental health, essential medicines, and chronic disease management - through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Offer positioning

Determined using relevant experience, skills, internal equity and current market data.

Additional compensation

(if eligible): Eligible for a discretionary target bonus.

Total rewards

Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health) and competitive time off policy.

Posting disclosures

This is for an existing vacancy.

Work model

hybrid

LOCATION: Toronto or Windsor

As a Specialist on the Enterprise Business Partner and Problem Resolution team,



you will be a key contributor to driving operational excellence and ensuring consistent, high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that alight with GreenShield's corporate strategy and vision. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights.

You will be a connector, a collaborator, and a change agent.

Lead and coordinate cross functional problem-solving efforts to address operational challenges

Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies

Develop and implement corrective actions, ensuring quality and sustainability of solutions

Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans

Act as a SME across a variety of operational scenarios, offering analytical and strategic support

Define and monitor KPIs to assess operational health and performance

Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting

Represent the business partnership team, promoting its value and impact across the organization

Contribute to portfolio reviews and dashboard development to support transparency and decision making





Champion continuous improvement by proactively identifying friction points and operational risks

Ensure alignment across teams through streamlined communication and shared understanding of goals

Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans

WHO WE'RE LOOKING FOR

We are looking for a highly analytical and collaborative professional who can navigate complexity, drive results, and build strong relationships across the organization. You should be comfortable working in a fast-paced environment, managing multiple priorities, and translating operational challenges into actionable solutions.

Post secondary education in Business Administration, mathematics or related field

Minimum of 5 years’ experience in analytical roles, project coordination, or operational support

Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys, fishbone diagrams, and journey mapping

Strong analytical skills with experience in data interpretation, visualization, performance measurement

Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment

Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams

Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences

Resilient and adaptable, with a proactive mindset and comfortable navigating ambiguity and change

Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint

NICE TO HAVE

Experience in group perks, insurance or health related industries

Professional certifications such as ASA, CPA, PMP, PgMP THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to

📌 SPECIALIST, ENTERPRISE OPERATIONS BUSINESS PARTNERSHIPS - CONTRACT (HYBRID) (Toronto)
🏢 GreenShield
📍 Toronto