Job Overview: We are seeking a dedicated and enthusiastic Store Manager / Customer Service Manager to join our dynamic team. In this role, you will oversee clinic operations and lead the team to provide exceptional service and support. You will play a crucial role in enhancing customer satisfaction, managing staff, and driving sales strategies.

Responsibilities:

- Oversee day-to-day operations to ensure smooth clinic functioning.

- Lead and motivate the team to deliver outstanding customer service.

- Manage client relationships and address concerns professionally.

- Develop and implement sales strategies to meet targets.

- Collaborate with team members to identify areas for improvement in service delivery.

- Assist in training new staff members on customer service protocols and best practices.

- Utilize sales management techniques to promote products and services that meet customer needs.

- Maintain knowledge of current market trends to provide informed recommendations to customers.

- Support store management by executing promotional activities and maintaining product displays.

Requirements:

- Language Skills: Native-level proficiency in English,



fluent in Mandarin and Cantonese.

- Experience: Proven experience in customer service, retail sales, and service industry roles.

- Leadership: Demonstrated ability to manage and inspire a team effectively.

- Technical Skills: Proficient in using computer systems and software relevant to customer service operations.

- Personal Qualities: Proactive attitude towards problem-solving and conflict resolution.

- Other: Familiarity with interviewing and recruiting processes is a plus.

Why Join Us?

- Competitive salary and perks.

- A supportive and professional work environment.

- Opportunity to grow your career in a respected TCM clinic.

- Training and development opportunities to enhance your leadership and customer service skills.

Pay: From $24.00 per hour

Benefits

- On-site parking

- Store discount

Education

- Bachelor's Degree (preferred)

Experience

- Microsoft Office: 1 year (preferred)

- Direct sales: 1 year (preferred)

Language

- Mandarin (required)

Work Location: In person

📌 Store Manager / Customer Service Manager (Vancouver)
🏢 Tian Yi Health Center
📍 Vancouver