Fort Erie International Academy is seeking an adaptable, organized, and people-focused Student Services Manager to oversee day-to-day student services and residential operations. In this role, you will lead a dedicated team (including House Parents and Student Activities staff) providing primary after-hours support, evening/weekend activities, and boarding care for our diverse international student body.

The ideal candidate possesses proven supervisory experience, operational agility, and a "roll-with-it" attitude essential for thriving in a fast-paced boarding environment where priorities and student needs constantly evolve. This role requires flexibility to work outside regular operating hours with availability for evening, weekend, holiday, and school break commitments, as well as special events

Operations & Team Leadership

- Lead, direct, and mentor a small team responsible for after-hours student support, campus supervision, and student engagement. As the manager you will serve as a point of contact for after-hours emergency escalation, remaining reachable by phone to manage urgent student, health, safety, and operational issues
- Oversee the planning and execution of dynamic evening, weekend, and off-campus student activities.
- Act as the primary operational point of contact for student care, residential living, and emergency escalations after standard school hours.
- Ensure high standards of student safety, well-being, and campus community engagement.

Staff Scheduling & Operational Coverage

- Develop and maintain a rolling master schedule for House Parents, ensuring nightly residential checks and supervisory rotations are planned and published at least four weeks in advance.
- Oversee daily Student Services office scheduling to guarantee uninterrupted operational coverage from morning opening through evening shutdown.
- Coordinate and verify appropriate staffing ratios and supervisory coverage for all extracurricular programming, including evening study halls, campus events,



and weekend trips.

Dorm Administration & Logistics

- Develop and execute end-to-end seasonal Student Move-In and Move-Out procedures, managing key distribution, move-in logistics, and room condition inspection reports.
- Maintain clear parent and student communications regarding residential policies, room assignments, and move-in/out schedules.
- Coordinate room assignments and ongoing residential upkeep in collaboration with campus facilities staff.

Student Support & Health Coordination

- Coordinate medical appointments, emergency healthcare support, health insurance claims, and continuous communication with the School Nurse.
- Arrange airport pickups, arrivals, campus transportation, and staff support for essential off-campus appointments.
- Maintain clear, timely communication with students, parents, and relevant academic or administrative staff.
- Ensure all student support requests, actions, escalations, and follow-ups are documented accurately in school record systems.

Education & Experience

- College diploma or coursework in Social Service Work, Child & Youth Care, Hospitality/Event Management, or General Business Administration.
- 2 to 3 years experience directing and mentoring a small team in a fast-paced environment ideally in residential care, youth camps, hospitality, student housing, or community services.

Knowledge and Skills

- Proven reliability serving as a primary point of contact for emergency escalations, safety incidents, or urgent medical appointments.
- Strong administrative and computer skills.
- Ability to remain calm and composed, solve problems,



and gracefully adjust plans on the fly in a fast paced environment.
- Strong written and verbal communication skills; precise attention to detail when documenting incidents and policies.
- Mandarin, Portuguese, Korean or Spanish is considered a strong asset given our international student community.

As a condition of employment, a satisfactory Vulnerable Persons Screening report must be provided. While all applicants are thanked for their interest, only those chosen for interviews will be contacted.

The salary listed for this position is a range. Final compensation will be determined based on the successful candidate's experience, skills, and qualifications.

Equal Employment Chance

FEIA is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, provincial or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

FEIA is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Pay: $48,000.00-$55,000.00 per year

Experience

- People Leadership: 2 years (required)

Language:
- Are you fluent in Mandarin, Portuguese, Korean or Spanish (preferred)

Work Location: In person

📌 Student Services Manager (Fort Erie)
🏢 Fort Erie International Academy
📍 Fort Erie