Become a bilingual Member Support Expert with Alan in Toronto, Ontario. This hybrid role focuses on empowering members and enhancing their experience through your insights.

Join Alan's Care team, consisting of over 100 dedicated professionals. In this position, you'll provide timely support, develop expertise in healthcare systems, and support new onboardings. As you collaborate with multiple teams, your mission will include improving member experience and adapting processes to the Canadian context.

Key Responsibilities:

- Provide timely support to Alan members and customers
- Develop expertise in healthcare systems and products
- Collaborate on projects to improve member experience
- Assist with onboarding for recent customers
- Share insights to enhance products and services

Requirements:

- 3+ years of relevant experience in member support
- Fluent in English and French, both written and spoken
- Strong communication and organizational skills
- Comfortable with technology and multi-channel support
- Previous mentoring or leadership experience is a plus

Empower members and optimize their experience at Alan, where your dedication shapes healthcare solutions.

📌 Bilingual Member Support at Alan (Toronto)
🏢 Alan
📍 Toronto