Elevate your career with Ndustrial as a Technical Support Engineer. Provide vital troubleshooting for energy management software and ColdOS Sense hardware in a hybrid work environment.

The Technical Support

Engineer at Ndustrial plays a crucial role in customer interactions, addressing inquiries through diverse channels such as phone, email, and chat. With a focus on resolving technical challenges in energy management systems, this position calls for strong problem-solving skills and technical know-how. You will engage with engineering and product teams to ensure prompt resolutions, making a direct impact on user experience and satisfaction. Key Responsibilities:

- Respond to customer inquiries via multiple communication channels
- Manage and document support tickets and diagnostics




- Troubleshoot energy and temperature intelligence software issues
- Train customers on software product usage
- Collaborate with internal teams for issue resolution Requirements:
- Bachelor’s degree in Computer Science or Engineering
- Minimum 3 years technical support experience
- Knowledge of LoRaWAN or similar protocols
- Solid understanding of networking fundamentals
- Excellent communication skills for technical guidance Utilize your technical skills to support Ndustrial's mission of driving sustainable energy use in the cold chain.

📌 Technical Support Engineer at Ndustrial (Raleigh)
🏢 Ndustrial
📍 Raleigh