Company Overview

Imperial Manufacturing Group is a leading producer and supplier of heating, ventilation, and structural building products for both residential and commercial projects. Recognized as one of Canada's top managed companies, we foster a dynamic environment that values employee growth, innovation, and ownership.

Job Summary

Imperial Manufacturing Group is seeking a service-focused Tier 1 IT Support Specialist to provide first-line technical support to employees. This role troubleshoots common hardware, software, Microsoft 365, Active Directory, network, mobile device, and access issues while ensuring requests are properly documented and escalated when required.

We welcome both entry-level candidates with strong technical fundamentals and candidates with previous IT support experience.

Key Responsibilities

· Provide first-line technical support to employees in person and remotely.

· Log, prioritize, update, and resolve requests through the IT ticketing system.

· Troubleshoot Microsoft 365, Windows, hardware, printers, peripherals, and common software issues.

· Perform routine Active Directory tasks such as password resets, account unlocks, and approved access changes.

· Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.

· Configure and support company mobile phones and applications.

· Assist with employee onboarding and offboarding, including accounts, access, and equipment.

· Escalate complex issues with clear troubleshooting notes and supporting information.

· Maintain accurate ticket, asset, and technical documentation.

· Follow established IT security, privacy, and access-control procedures.

Qualifications

· Foundational knowledge of computers, Windows, applications, and networking.





· Familiarity with Microsoft 365 and Active Directory.

· Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN concepts.

· Solid troubleshooting, communication, and customer-service skills.

· Ability to manage multiple requests and recognize when escalation is required.

· Willingness and ability to learn new technologies and support processes.

Education and Experience

Candidates may demonstrate readiness through a combination of:

· IT education or technical training.

· Previous help desk, desktop support, customer-service, internship, co-op, or related experience.

· Relevant technical certifications.

· Hands-on technical projects, labs, or equivalent practical experience.

Entry-level candidates with strong fundamentals and demonstrated technical aptitude are encouraged to apply.

Experience or familiarity with the following is considered an asset:

· Microsoft 365 administration.

· Active Directory administration.

· IT ticketing or service-management systems.

· Mobile device management.

· Employee onboarding and offboarding.

· ITIL or IT service-management practices.

· Certifications such as CompTIA A+, Network+, Microsoft, or ITIL Foundation.

What We're Looking For:

· Service-oriented and professional.

· Methodical problem solver.

· Clear communicator.

· Dependable and organized.

· Comfortable working collaboratively.

· Curious and willing to learn.

· Careful when handling company information, equipment, and user access.

Please submit a resume outlining your relevant education, training, certifications, customer-service experience, and hands-on technical experience. Applicants do not need to meet every listed asset to be considered.

Work Location: In person

📌 Tier 1 IT Support Specialist (Richibucto)
🏢 Imperial Manufacturing
📍 Richibucto