- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
COMPUTER AND TECHNOLOGY KNOWLEDGE
- MS Office
- MS Windows
- SQL
WORK CONDITIONS AND PHYSICAL CAPABILITIES
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sound discrimination
- Combination of sitting, standing, walking
PERSONAL SUITABILITY
- Accurate
- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
EXPERIENCE
- Experience an asset
EMPLOYMENT TERMS OPTIONS
- Day
HEALTH BENEFITS
- Dental plan
- Health care plan
FINANCIAL BENEFITS
- Registered Retirement Savings Plan (RRSP)
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
📌 User support analyst (Oakville)
🏢 Iscar Tools
📍 Oakville
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.