Volunteer Peer Support WorkerOrganization: Heaven’s Angel Outreach

Position Type: Volunteer (Unpaid)

Hours: Casual / Flexible

Location: Field & Community Outreach

Position OverviewHeaven’s Angel Outreach is seeking compassionate and dedicated Volunteer Peer Support Workers to join our frontline team. Operating with a "boots on the ground" philosophy, our organization meets individuals where they are to deliver essential support, resources, and community connection.

In this role, you will leverage your lived experience, empathy, and active listening skills to build authentic, non-judgmental connections with community members experiencing homelessness, poverty, substance use, or mental health challenges. As a casual volunteer, you can contribute on a flexible schedule that fits your availability.

Key Responsibilities

- Relational Engagement: Meet community members with empathy, offer a non-judgmental presence, and establish supportive, peer-based connections.
- Outreach & Distribution: Assist with frontline street outreach, helping deliver essential supplies (e.g., hygiene kits, food items, seasonal clothing, and harm reduction materials).
- Resource Navigation: Provide accurate information and warm referrals to local community resources, housing supports, health services, and shelter options.
- Active Listening & Emotional Support: Provide confidential, active listening and emotional support to individuals navigating stress, crisis, or daily challenges.
- Safety & Harm Reduction: Apply basic harm reduction principles, observe safety protocols, and de-escalate stressful situations calmly alongside peer team members.
- Team Participation: Attend volunteer check-ins,



brief debriefing sessions, and training as needed to ensure safety and group alignment.

Qualifications & Skills
- Lived Experience: Personal lived experience with homelessness, housing instability, mental health recovery, or substance use is considered a strong asset.
- Empathy & Active Listening: Excellent interpersonal and communication skills with an open-minded, non-judgmental approach.
- Reliability: Self-motivated with strong reliability and punctuality during scheduled casual shifts.
- Adaptability: Comfortable working outdoors and in community-based environments in varied weather conditions.
- Team Player: Ability to collaborate effectively with fellow volunteers, staff, and community partners.
- Boundaries & Self-Care: Strong understanding of personal boundaries, confidentiality, and healthy self-care practices.

Program Details & Advantages Time CommitmentCasual / Flexible (1 to 5 hours per week or bi-weekly depending on outreach schedules)

Training ProvidedOrientation, harm reduction basics, de-escalation strategies, and volunteer safety guidelines

Community ImpactDirectly support and empower individuals in your local community

Personal GrowthGain frontline outreach experience, references, and professional peer support skills

How to ApplyTo apply, please submit a brief email outlining your interest in the position and any relevant background or lived experience to [email protected] with the subject line "Volunteer Peer Support Worker Application."

Pay: Up to $1.00 per hour

Expected hours: No less than 1.0 per week

Benefits

- Casual dress

Work Location: In person

📌 Volunteer peer support (Brantford)
🏢 Heavens Angel Outreach
📍 Brantford