DK-Lok Canada Ltd. is the Canadian exclusive master distributor of DK-Lok and DK-Lok Corp high quality valve, fitting, tubing and related products. We support various industries requiring leak-free system components for instrumentation, process and fluid handling systems.
DK-Lok Canada was established in 2008 and is committed to becoming Canadas premier choice for quality fluid system instrumentation products.
Our company prides itself on exceptional customer service and delivering the very best value-added products the industry has to offer. We have built our team with industry leading subject matter experts.
DK-Lok Canada is looking to expand our sales team in Edmonton with and inside sale/shipper receiver representative that will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objective. You must be comfortable communicating with customers in person, on the phone or via email. We are looking for a motivated individual that has exceptional verbal and written communication skills. The inside sales/shipper reciever representative will be responsible for communicating with customers, understanding customer needs and ensuring a smooth sales process.
Primary Scope
Reporting to the Operations Manager Inside Sales provides quality service for existing and new customers, works with the outside sales team to maximize customer service and provide critical technical support.
Main Duties
Product Sales - Working together with and providing support for the Sales Team with inside counter sales and product quotes, follow up on pending sales from both the vendor and the customer, On Call Rotation and Shipping & receiving
Customer Service - Manages emails and phone calls from customers, conveying a sense of urgency when responding to customer inquiries, assess customers’ needs and provide product benefits to satisfy those needs, Follow up on pending sales