Job Overview

Kitchener Housing Inc. (KHI) provides affordable rental housing across 18 properties in Kitchener. We're looking for an Assistant Operations Manager who enjoys solving practical problems, supporting residents, and helping ensure our communities are safe, well-maintained, and welcoming places to live.

Reporting to the Operations Manager, you will support the day-to-day management of KHI's residential portfolio, working closely with residents, staff, contractors, and community partners. This is a hands-on role that combines tenant relations, property administration, maintenance coordination, and operational support.

What You'll Do

- Serve as a primary point of contact for residents, responding to inquiries, concerns, and service requests in a professional and respectful manner.
- Assist with rent-geared-to-income administration, annual income reviews, rent adjustments, and arrears management.
- Conduct regular property, unit, and common-area inspections to identify maintenance needs, health and safety concerns, and opportunities for improvement.
- Coordinate maintenance requests, preventative maintenance activities from initiation to completion.
- Obtain quotations, schedule contractors and service providers, monitor work quality, and verify completed work.
- Maintain accurate tenant, property, and maintenance records using Yardi systems and Microsoft Office applications.
- Support capital and operating projects by coordinating logistics, tracking progress, and assisting with budget monitoring.
- Prepare reports, correspondence, notices, and other administrative documentation related to property operations.
- Help ensure compliance with the Residential Tenancies Act, KHI policies, and applicable housing program requirements.
- Foster positive relationships with residents, contractors, and community stakeholders while promoting a high standard of customer service.




- Identify operational efficiencies and support continuous improvement initiatives across the housing portfolio.
- Provide support across departments and contribute wherever needed, assisting with special projects, resident initiatives, administrative tasks, and operational priorities to help ensure the organization functions effectively as a team.
- Participate in a rotational on-call schedule to respond to after-hours property emergencies, coordinate appropriate responses, and support residents and contractors when urgent issues arise.

What You'll Bring

- At least three years of relevant experience in residential property management or housing operations.
- Post-secondary education in a related field, or an equivalent combination of education and experience.
- Working knowledge of Ontario's Residential Tenancies Act; social housing and RGI experience are assets.
- Experience coordinating maintenance, contractors, and inspections.
- Sound judgment and the ability to handle sensitive tenant matters with discretion.
- Solid communication skills and dependable follow-through.
- Proficiency with Microsoft Office; experience with Yardi or another property management system is an asset.
- A valid driver's licence and access to a reliable vehicle for regular property visits.

Working at KHI

You'll join a small team where your ideas and contributions can make a visible difference. The position involves office work and regular visits to properties, with occasional work outside normal business hours. Specific assignments and working arrangements will be discussed during the recruitment process.

How to Apply

Send your résumé and a brief cover letter to [email protected] by October 28th.

KHI welcomes applications from qualified candidates of all backgrounds. Accommodation is available upon request throughout the recruitment process.

Pay: $55,000.00-$75,000.00 per year

Benefits:

- On-site parking
- Paid time off

Work Location: In person

📌 Assistant Operations Manager (Kitchener)
🏢 KItchener Housing Inc. and Kitchener Non Profit Property Management
📍 Kitchener