ABOUT THE ROLE

As a Lead Tearista, you are a certified and experienced member of the HEYTEA team responsible for maintaining beverage quality, supporting daily store operations, and training and guiding other Tearistas.

You will build advanced expertise in tea, slushies, seasonal beverages, customer service, and HEYTEA operating standards. In addition to preparing beverages and supporting store operations, you will help ensure other Tearistas are properly trained, follow recipes and procedures, and consistently meet HEYTEA quality and service standards.

The Lead Tearista also acts as a key point of contact on the floor. You will support customers when questions, concerns, or service issues arise and work with the Store Manager or Supervisor when further escalation is required.

This is a fast-paced leadership role requiring strong communication, attention to detail, organization, and the ability to coach others while maintaining a welcoming and efficient customer experience.

ABOUT YOU

You are a confident and dependable team member with robust communication and leadership skills. You take ownership of your responsibilities, maintain high standards, and are comfortable guiding and training others.

You work well under pressure, can multitask effectively, and are able to resolve customer concerns professionally and calmly. You understand the importance of beverage consistency, cleanliness, food safety, and excellent hospitality.

You are passionate about tea, seasonal products, and customer service and are eager to support the continued growth of HEYTEA.

JOB RESPONSIBILITIES

Lead Tearista Responsibilities

· Maintain certification in both HEYTEA Front-of-House and Back-of-House operations.

· Train, coach,



and support Tearistas on beverage preparation, recipes, operating procedures, customer service, cleanliness, and HEYTEA standards.

· Support the certification and ongoing development of Tearistas.

· Monitor beverage preparation and ensure taste, presentation, portioning, and quality consistently meet company standards.

· Master and demonstrate all required tea-making, slush, fruit preparation, and beverage production processes.

· Ensure Tearistas correctly follow recipes, preparation procedures, and station standards.

· Prepare and handle tea, fruit, toppings, and other beverage ingredients according to company procedures.

· Monitor ingredient quality, freshness, storage, and preparation.

· Maintain the cleanliness, sanitation, and proper upkeep of beverage-making equipment and workstations.

· Support and monitor the completion of daily cleaning and sanitation schedules.

· Coordinate with the team during busy periods to maintain efficient order flow and beverage production.

· Assign or direct Tearistas to stations as required to maintain smooth operations.

· Greet customers, process orders, answer questions, and provide knowledgeable product recommendations.

· Act as the primary point of contact for customers when service issues, complaints, or concerns arise.





· Professionally resolve customer concerns whenever possible and escalate significant issues to the Supervisor or Store Manager.

· Maintain a positive, professional, and welcoming service environment.

· Support cash register and POS operations and help ensure transactions are processed accurately.

· Identify operational, quality, or service issues and communicate them to store management.

· Support opening and closing procedures as required.

· Assist the Store Manager and Supervisor with daily store operations and any other duties required to support the business.

JOB REQUIREMENTS

Lead Tearista Requirements

· HEYTEA Front-of-House and Back-of-House certification required.

· Ability and willingness to train, coach, and support other Tearistas.

· Previous experience as a Tearista, Barista, or in a similar beverage or food-service role preferred.

· Strong knowledge of beverage preparation and quality-control standards.

· Strong customer-service and problem-solving skills.

· Comfortable handling customer concerns and resolving service issues professionally.

· Strong communication and interpersonal skills.

· Demonstrated leadership and team collaboration skills.

· Responsible, organized, and detail-oriented.

· Ability to multitask and make decisions in a rapid-paced environment.

· Ability to maintain high standards of cleanliness, food safety, and organization.

· Proficiency in English required; proficiency in Chinese is an asset.

· Flexible availability, including evenings, weekends, and holidays as required.

Pay: $17.95-$19.00 per hour

Expected hours: 35.0 – 44.0 per week

Benefits:

- Flexible schedule
- On-site parking

Work Location: In person

📌 Lead Tearista (Full Time) (North York)
🏢 Hey Tea
📍 North York