About The Salvation Army

For more than 130 years, The Salvation Army has supported individuals and families in need across Canada and Bermuda. Guided by the values of Hope, Service, Dignity, and Stewardship, the organization provides practical assistance, community support programs, and services that positively impact communities year-round.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.

Position Overview

The Kettle Team Leader plays an important role in supporting The Salvation Army's Christmas Kettle Campaign by overseeing assigned kettle locations, providing support to volunteers and kettle workers, and ensuring the safe handling and transportation of donations and campaign materials.

This is a hands-on, community-based position that requires excellent communication skills, strong organization, and the ability to work independently while supporting a positive donor and volunteer experience.

Key Responsibilities
Campaign Operations

- Support assigned Christmas Kettle locations throughout the campaign.
- Conduct daily check-ins with kettle volunteers, employees, and site contacts.
- Provide break coverage and assistance to kettle staff as required.
- Fill in for absent volunteers or staff members when necessary.
- Assist with transporting kettles, stands, and campaign materials to designated locations.
- Ensure assigned locations are stocked with supplies, promotional materials, and donation information.
- Monitor and report volunteer, employee, or location concerns to the Kettle Campaign Coordinator.




- Participate in campaign meetings and provide ongoing operational support.

Donation & Asset Management

- Safely transport donations in accordance with organizational procedures.
- Ensure kettle supplies and campaign materials remain secure.
- Assist with daily pickup and delivery of kettles between locations.
- Replace Tip Tap batteries and maintain accurate tracking records.
- Support inventory and office-related tasks as required.

Administration & Reporting

- Complete daily shift logs and documentation.
- Track and submit weekly timesheets and mileage reports.
- Report volunteer no-shows, scheduling issues, and operational concerns promptly.
- Maintain accurate records and communicate effectively with campaign leadership.

Team Leadership & Volunteer Support

- Provide guidance and support to volunteers and kettle staff.
- Assist with training and onboarding of new volunteers and workers.
- Lead by example while promoting a positive and professional campaign environment.
- Foster strong relationships with volunteers, donors, and location partners.

Qualifications
Education

- High school diploma or equivalent required.
- Equivalent combinations of education and relevant experience may be considered.

Requirements

- Valid Class 5 Driver's License.
- Satisfactory driver's abstract.




- Access to a reliable personal vehicle with appropriate insurance.
- Mobile phone with texting capabilities.
- Satisfactory Police Information Check.

Experience

- Previous volunteer coordination experience is an asset.
- Customer service, retail, community engagement, or leadership experience preferred.

Skills & Abilities

- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to work independently and as part of a team.
- Strong problem-solving and decision-making skills.
- Dependable, punctual, and self-motivated.
- Professional, courteous, and adaptable.
- Ability to maintain confidentiality and exercise sound judgment.
- Comfortable managing multiple priorities in a rapid-paced environment.
- Committed to supporting The Salvation Army's mission and values.

Working Conditions

- Community-based role working primarily at retail, shopping centre, and public locations.
- Regular local travel required throughout the campaign.
- Exposure to winter weather conditions.
- Ability to lift and transport equipment weighing up to 30 lbs.
- Flexible availability, including evenings and weekends, may be required.

Pay: $20.00 per hour

Expected hours: 20.0 – 30.0 per week

Application question(s):

- Are you comfortable with the background of the Salvation Army?
- Do you have access to your own vehicle?
- This role is seasonal from Nov 12th to Dec 24th. Are you available for the whole duration of the campaign?

Location:

- Calgary, AB (required)

Work Location: In person

📌 Christmas Campaign Team Leader (Calgary)
🏢 Express Employment Professionals | Calgary South
📍 Calgary