Inside Sales Administrator – Job Overview

Work Location: In person

The Sales Administrator is responsible for supporting company growth through customer relationship management, new business development, revenue generation, customer service, and day-to-day administrative support. This is a performance-driven role with responsibilities divided across three core areas:

1. Existing Customer Management & Revenue Growth – 40%

Focus: Customer retention, relationship building, account development, and revenue growth.

- Manage and strengthen relationships with existing customers through proactive communication and follow-up.
- Follow up on quotations, orders, samples, inquiries, and business opportunities.
- Identify opportunities to increase sales and revenue within existing accounts.
- Maintain accurate customer records, sales activities, and follow-up schedules while supporting the outside sales team.

Measured by: Customer retention, account revenue growth, customer engagement, follow-up activity, and individual sales KPIs.

2. New Customer Acquisition & Business Development – 40%

Performance Bonus Eligible

Focus: New customer acquisition, business development, brand promotion, and new revenue generation.

- Identify and develop new customer and business opportunities through proactive outreach.
- Follow up on leads, quotations, samples, inquiries, and other sales opportunities.
- Build relationships with prospects and convert opportunities into new customers and revenue.




- Maintain an active pipeline and coordinate with the outside sales team on appointments and business opportunities.

Measured by: Current customer acquisition, new revenue generated, sales activity, conversion rate, pipeline development, and individual sales KPIs.

3. Front Desk & Administrative Support – 20%

Focus: Front desk coverage, customer service, administrative support, and other operational responsibilities.

- Provide front desk coverage when the designated front desk employee is unavailable, away from the desk, or requires assistance due to workload.
- Greet and assist customers, visitors, and suppliers and handle incoming calls and general front-office inquiries professionally.
- Assist with general administrative, customer-service, sampling, showroom, catalogue, and product presentation activities as required.
- Complete other reasonable duties and responsibilities assigned by management based on business needs.

Measured by: Responsiveness, customer service, organization, accuracy, completion of assigned tasks, teamwork, and overall support of company operations.

Technology & AI – Core Expectation

We are looking for someone who is excited about the rapid changes happening in technology and AI, stays curious about new tools and developments, and is eager to explore and use AI, automation, and other technology to work smarter and more efficiently.

Pay: $35,200.00-$40,000.00 per year

Experience:

- HubSpot: 1 year (required)
- Inside sales: 3 years (required)
- Business development: 3 years (required)
- Administrative: 1 year (required)
- Call center: 1 year (required)

Work Location: In person

📌 Inside Sales Representative (Mississauga)
🏢 Wovetex Mills
📍 Mississauga