Operations Manager

About Fenyk Coffee & Social

Fenyk Coffee & Social is more than a café; it’s a vibrant community hub where exceptional service meets meaningful connections. Every detail, from the coffee we serve to the way we greet our guests, reflects our commitment to hospitality, quality, and culture. We are a Calgary-based food and beverage franchise preparing for our next phase of growth, with new store openings on the horizon.

As we expand, we’re investing in strong systems, scalable operations, and a leadership team that shares our passion for building a brand with heart. This is an exciting prospect to be part of a local success story as we grow into a franchise-ready operation while staying true to our roots of warm hospitality and community-first service.

The Opportunity

We’re seeking a dynamic Operations Manager to oversee day-to-day café operations and assist in operational refinements as we scale the Fenyk Coffee & Social brand. This is a hands-on leadership role for someone who thrives in fast-paced environments, loves working with people, and is eager to take ownership of both the guest experience and operational excellence.

You’ll report to the General Manager to develop, refine and implement systems, develop and mentor teams, and maintain the high standards and welcoming atmosphere that Fenyk is known for. This is an ideal role for someone ready to step into a career-building leadership position in a rapidly growing company, where your work will directly shape the future of the brand.

Key Responsibilities

Operational Leadership & Excellence

- Oversee daily operations to ensure smooth execution, efficiency, and consistent quality.
- Lead by example on the floor, actively working alongside your team to deliver a seamless guest experience.
- Monitor, maintain, and elevate service standards to ensure every guest feels welcomed, valued, and connected.

Growth & System Development

- Collaborate with the General Manager to build scalable systems and workflows that can be replicated across future locations.
- Create and document Standard Operating Procedures (SOPs) to ensure operational consistency and franchise readiness.




- Follow store upkeep programs and preventative maintenance practices for optimal performance.

People & Culture

- Mentor, train, and inspire team members, fostering a culture of accountability, warmth, and excellence.
- Set clear expectations, provide feedback, and build a high-performing, engaged team.
- Champion Fenyk’s core values: community-first mindset, inclusivity, and exceptional hospitality.

Business Operations & Performance

- Manage inventory levels, ordering, waste reduction, and cost-control strategies to maximize profitability.
- Manage scheduling, payroll, and staffing plans to ensure appropriate coverage during peak hours.
- Track KPIs, prepare operational reports, and identify areas for improvement to support leadership decision-making.
- Contribute to marketing and brand initiatives by ensuring daily operations align with Fenyk’s customer experience goals.

What We’re Looking For

We’re seeking a leader who is:

- Experienced in hospitality, café, franchise, restaurant management, with a track record of operational excellence.
- A hands-on leader who leads from the floor, inspires confidence, and builds trust with staff.
- Skilled in systems thinking; you can balance immediate operational needs with scalable solutions for future growth.
- Calm under pressure, solutions-focused, and able to create a positive, productive work environment.
- Comfortable with vendor management, store maintenance, and creating operational efficiencies.
- An excellent communicator, trainer, and motivator with strong organizational and leadership skills.
- Passionate about community, quality, and building a meaningful guest experience.

Nice-to-Haves:

- Barista skills or willingness to quickly learn and master Fenyk’s coffee and beverage program.




- Experience working in multi-location operations or franchise systems.
- Strong interest in brand building and hospitality innovation.

What Success Looks Like

- Guests consistently receive exceptional service that reflects Fenyk’s warm, community-driven culture.
- Café operations are efficient, reliable, and scalable, setting a strong foundation for future franchise growth.
- The team is well-trained, engaged, and motivated, contributing to a positive and thriving work environment.
- SOPs, systems, and vendor relationships are in place to support smooth replication of operations as the business expands.
- The brand’s reputation for excellence is strengthened as we scale.

Why Join Fenyk Coffee & Social

At Fenyk, you’ll be part of a team that values both people and performance. You’ll gain hands-on leadership experience while playing a pivotal role in shaping the future of a growing brand. If you’re passionate about hospitality, thrive in an entrepreneurial environment, and want to make a meaningful impact, this is the opportunity for you.

We offer:

- Competitive salary commensurate with experience.
- Performance-based bonus structure.
- A supportive leadership team committed to your growth and success.
- The chance to shape a franchise model from the ground up while keeping community at the heart of everything we do.

How to Apply

If you’re ready to bring your expertise, creativity, and passion for hospitality to a growing, people-centered brand, we’d love to meet you. Apply today and be part of something special.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Application question(s):

- Have you led a team before? What’s your approach to leadership?
- What’s most important to you when creating a great guest experience?
- What are your salary expectations?
- Why are you interested in this role with Fenyk Coffee & Social?

Work Location: In person

📌 Operations Manager (Calgary)
🏢 2706456 Alberta
📍 Calgary