Cantiro

Expectations are just the beginning at Cantiro. Our single-family homes, townhomes, duplex homes, and luxury condos are designed beyond the essentials to create a higher quality of lifestyle.

At Cantiro, we treat everyone who comes in contact with us like family. That's why our customer experience has been repeatedly recognized through both industry awards and homeowner feedback. Every experience with Cantiro Homes is as elevated as the outcome.

About the Role

Reporting to the Client Care Manager, the Client Care Warranty Specialist plays a key role in delivering an exceptional homeowner experience before, during, and after possession.

This position combines quality assurance, warranty service, trade coordination, customer care, and hands-on repair work. You will conduct quality-control inspections, support homeowners through warranty reviews, coordinate trades to complete service work, and perform minor repairs when appropriate.

The ideal candidate is customer-focused, mechanically inclined, organized, and takes pride in delivering quality workmanship while building strong relationships with homeowners and trade partners.

Responsibilities

Quality Control & Possession Readiness

- Inspect homes before possession to identify deficiencies and confirm readiness.
- Document deficiencies and coordinate corrective work with internal teams and trade partners.
- Participate in pre-occupancy and possession appointments with homeowners.
- Review completed repairs and deficiency work to ensure quality standards are met.

Warranty Inspections & Homeowner Service

- Conduct scheduled warranty inspections and document warrantable items.
- Listen to homeowner concerns and communicate next steps clearly and professionally.
- Maintain regular communication regarding appointments, timelines, and service updates.
- Protect homeowner property and maintain a safe and respectful work workplace.





Trade Coordination

- Organize and manage trade days to complete approved warranty items.
- Coordinate schedules, site access, and trade attendance.
- Follow up on outstanding repairs, missed appointments, and quality concerns.
- Confirm work completion and document service outcomes.

Hands-On Warranty Repairs

- Complete minor residential warranty repairs using hand and cordless power tools.
- Assess when repairs require qualified trades or additional technical review.
- Maintain tools, equipment, and company assets in secure working condition.

Operational Support

- Respond to after-hours homeowner emergency calls as assigned.
- Support show home setup, maintenance, and service requests.
- Assist Construction teams with inspections and operational priorities when required.
- Maintain accurate service records, photos, inspection notes, and warranty documentation.

Required Qualifications

- Minimum 2-4 years of experience in residential construction, renovations, warranty service, or a related field.
- Working knowledge of the Alberta Building Code.
- Knowledge of the Construction Performance Guide for Recent Home Warranty in Alberta is considered an asset.
- Valid Class 5 Driver's License.
- Successful candidates will be required to complete a background check as a condition of employment (criminal and driver’s abstract).
- Access to basic personal hand tools and cordless tools suitable for minor residential repairs.
- Proficiency with Microsoft Outlook, Word, and Excel.

Preferred Skills





- Strong residential construction knowledge and repair skills.
- Excellent verbal and written communication abilities.
- Customer-focused approach with the ability to build trust and manage expectations.
- Strong attention to detail and pride in workmanship.
- Effective planning, organization, and time-management skills.
- Sound judgment and problem-solving abilities.
- Self-motivated and capable of working independently.
- Ability to collaborate effectively with homeowners, trade partners, Sales, Construction, and Client Care teams.

Working Conditions

This role primarily works in occupied homes, active construction sites, show homes, and field locations throughout Edmonton and surrounding communities.

The position requires:

- Operating hand tools and cordless power tools.
- Regular driving between job sites and homeowner appointments.
- Standing, walking, bending, kneeling, and climbing stairs.
- Occasional lifting and carrying of materials up to 50 lbs.
- Working both indoors and outdoors in varying weather conditions.
- Participation in scheduled after-hours emergency coverage.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Application question(s):

- Are you legally authorized to work in Canada?
- If you were selected, are you willing to undergo a background check as part of the hiring process (criminal, driver's abstract)?

Experience:

- residential construction, renovations, or warranty service: 2 years (required)

Licence/Certification:

- Class 5 Driver's License (required)

Work Location: In person

📌 Client Care Warranty Specialist - New Home Construction (Edmonton)
🏢 CANTIRO
📍 Edmonton