We are seeking a highly motivated and organized Bilingual Customer Account Specialist to join our team. This role requires a collaborative team player who can work effectively with cross-functional teams to achieve project goals.

Our client, a well-known multinational manufacturer in the aerospace industry, is looking for an experienced Bilingual Customer Account Specialist for their location on the south shore (Longueuil) of Montreal.

1.0 Purpose

Defines the responsibilities and qualifications required for the role of a KellyOCG Customer Account Manager (CM), supporting a major aircraft engine manufacturer.

2.0 Scope

We are seeking an experienced Customer Account Specialist to lead customer APU account operations and support airline fleet maintenance activities. This strategic role serves as the first point of contact for customers, ensuring seamless coordination between fleet operations and maintenance contracts. The ideal candidate will have a strong technical background, a minimum of five years of relevant experience in aviation or aerospace, and a proven ability to manage customer relationships and operational performance.

3.0 Responsibilities

General responsibilities of the position:

Serve as the primary liaison for customers and support airline fleet operations.

Manage maintenance of contract performance and ensure alignment with fleet operational goals.

Coordinate engine maintenance schedules and ensure timely delivery of services.

Address challenges related to spare parts, leasing, and strategic fleet positioning.

Collaborate with internal stakeholders and technical teams to ensure operational continuity.

Support customer-facing initiatives and contribute to project delivery.

Maintain credibility with engineering teams through technical understanding and documentation review.

Act as the strategic interface between fleet operations and maintenance contractors.

Contribute to continuous improvement and customer satisfaction initiatives.

4.0 Qualifications

Bachelor or Master: Minimum 5 years of relevant experience in aviation, aerospace,



or fleet management.

Technical background with exposure to MRO (Maintenance, Repair, and Overhaul) environments, including shop visits.

Strong understanding of engine cost estimation and financial decision-making.

Proven ability to manage cross-border operations and collaborate with global teams.

Excellent communication and stakeholder management skills.

Experience managing customer accounts and contract terms in a technical workplace.

Fully bilingual in French and English.

5.0 Work Environment

on-site five times a week required;

Standard work hours: 8:00 AM – 5:00 PM.

6.0 Safety

All employees have a duty to care for their safety and for the safety of others who may be affected by their acts or omissions at work. Therefore, it is the duty of every employee to:

Always respect and apply safety rules and procedures.

Use personal protective equipment (PPE) and safety devices as required.

Promote industrial hygiene and exercise safety precautions.

Report incidents and damages to management whether injuries are involved or not.

Participate in an incident investigation.

Report hazards to management.

Ensure a high standard of housekeeping in the work area.

Be a safety role-model for all employees.

Make suggestions to improve safety in the workplace.

Actively participate in department safety committee, if required.

What Do We Offer You?

- Long Term position
- Competitive base + vacation pay.
- Prompt weekly paychecks via direct deposit.
- Full benefits: Health & Dental.
- Employee Assistance Program.
- Continuous learning opportunities via our Kelly Learning Center online tool.

About Kelly Services

At Kelly, we believe in the strength of relationships rather than transactions. That’s why we are committed to placing job seekers among the best employers in Canada and around the world. Our positions range from entry levels to manager levels on a temporary or permanent basis.

Application question(s):

- Are you a Canadian permanent resident?

Experience:

- contact center: 5 years (required)

Language:

- French (required)
- English (required)

Work Location: In person

📌 Customer Account Specialist--Specialist de Comptes Clients (Montreal)
🏢 Kelly Services
📍 Montreal