Job Overview
We are seeking a detail-oriented and compassionate Medical Office Assistant to join our healthcare team. The ideal candidate will provide exceptional front desk support, manage patient interactions, and ensure smooth daily operations within a busy medical office. This role offers an opportunity to work in a professional environment where organizational skills and medical knowledge are highly valued. Prior experience with electronic medical records and office management systems is preferred, along with robust communication skills and a friendly demeanor.
Duties
- Greet patients and visitors in a courteous and professional manner at the front desk
- Schedule appointments and manage patient flow efficiently
- Handle multi-line phone systems to answer inquiries, schedule calls, and direct messages appropriately
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- Assist healthcare providers
- Ensure the reception area remains organized, clean, and welcoming
- Support other administrative functions as needed to facilitate smooth office operations
- Help process and sterilize equipment
- Register patients and confirm applicable information
- Coordinate referrals by scheduling and confirming appointments
- Manage incoming and outgoing consultation requests and reports via fax
- Communicate with patients and respond to a high volume of requests
Qualifications
- Previous experience as a Medical Office Assistant is highly desirable
- Completion of a college program in Medical Administration
- Proficiency with Accuro electronic medical record is an asset
- Office experience including managing multi-line phone systems and administrative duties
- Excellent communication skills, both verbal and written
- Ability to handle sensitive patient information with confidentiality and professionalism
- Strong organizational skills with attention to detail
- Prior experience working in a fast-paced healthcare environment is preferred
- Ability to work independently and in a team environment
This position requires a dedicated individual committed to providing outstanding patient service while supporting the efficient operation of the medical or dental practice.