Job description

Luxury Travel Advisor (Travel and Concierge Consult) *Work from home*

(Ability to speak and understand Cantonese or Mandarin is required)

Why Join Us:

- Positive and encouraging work environment
- New and exciting challenges everyday
- Competitive salary
- 100% Remote work
- Annual company retreat

Are you ready for a career that combines the excitement of travel planning with the finesse of personalized concierge services? Join our team as a Luxury Travel Advisor and embark on a journey where every day brings new challenges and opportunities to create exceptional experiences for our clients. Enjoy the flexibility of working from home in a positive and encouraging environment surrounded by A-players.

Company Background

Champ Travel is a boutique luxury travel and concierge agency, committed to orchestrating unparalleled experiences for our clients. Founded on the principles of excellence, empathy, and consistency, our company specializes in curating luxury, personalized services, offering exclusive access to the world's most prestigious destinations and experiences. At Champ Travel, we take pride in our dedicated concierge team, available 24/7, to deliver seamless and stress-free travel and concierge services.

Our core values guide everything we do:

- Get it Done: Persistence, seeking help when needed, and always following up to keep things moving forward.
- Empathy: Understanding clients’ perspectives, anticipating needs, and supporting our teammates.
- Consistency: Reliable responses and standard procedures to deliver seamless experiences every time.

Join our team and be part of an organization that elevates travel to an extraordinary level.

Key Responsibilities:

1. Personalized Travel Experiences:

- Plan and curate unique travel experiences and itineraries for clients.
- Suggest travel options tailored to clients' tastes and preferences.
- Develop and maintain strong relationships with clients, anticipating their wishes and proactively offering personalized services.




- Stay informed about the latest industry news and trends to ensure clients receive the best-in-class experiences.

2. Concierge Services:

- Provide high-quality personal customer service, exceeding client expectations.
- Manage ad hoc requests, from making dinner reservations to arranging flowers and personal shopping.
- Coordinate and plan events, ensuring seamless execution of special occasions such as birthday parties.
- Search and identify in-home personnel for clients, including housekeepers, nannies, entertainers, and personal chefs.

3. Client Relations and Satisfaction:

- Process important queries with a polite and friendly demeanor, managing customer expectations effectively.
- Keep track of frequent clients and create a tailored experience based on their personal needs and preferences.

Qualifications:

- Proven experience in travel planning and concierge services.
- Exceptional organizational skills, attention to detail, and ability to adapt to changing priorities.
- Robust interpersonal and communication skills.
- Team-oriented mindset
- Ability to quickly learn and adapt, joining a team of quick learners who communicate seamlessly.
- Knowledge of industry trends and a passion for delivering unparalleled experiences.
- Good command in both English and Cantonese or Mandarin
- Overnight shift in the Hong Kong time zone to support clients round-the-clock.

Apply Now:

Ready to redefine luxury living and be a key player in creating unforgettable experiences? Submit your resume and a cover letter outlining your relevant experience. Don't miss the chance to be part of a dynamic team shaping the future of lifestyle management!

Note: Applications without a cover letter will not be considered. Share a personal story reflecting one of our core values: "Get It Done," "Empathy," or "Consistency" in your cover letter.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

- Work from home

Application question(s):

- Are you able to speak and understand Cantonese or Chinese?

Work Location: Remote

📌 Luxury Travel Advisor/Travel Agent (Cantonese Speaking or Chinese Speaking Required) (Canada)
🏢 Champ Travel
📍 Canada