Position Overview:

The Senior Branch Manager is responsible for leading the team, overseeing daily spa operations, delivering an exceptional guest experience, and achieving sales and business objectives.

Key Responsibilities:

Leadership and Team Management:

- Lead one-on-one and team meetings to establish daily, weekly, and monthly goals.
- Communicate roles, performance expectations, service standards, and company policies.
- Recruit, onboard, train, coach, and develop employees.
- Train and support staff in services, products, programs, and sales.
- Monitor performance, provide feedback, and address performance concerns in accordance with company policies.

Operational Management:

- Oversee daily operations, staffing, scheduling, facility readiness, and equipment.
- Optimize room utilization, staff capacity, and operational resources.
- Set and monitor service, retail, and operational targets.
- Manage inventory and coordinate purchasing of products, supplies, and equipment.
- Coordinate essential facility services, including laundry and waste management.
- Maintain cleanliness, hygiene, health, safety, and operational standards.

HR and Administrative Duties:

- Verify employee credentials, certifications, licences, and required documentation.
- Manage attendance, scheduling, and payroll submissions.
- Maintain accurate employee and client records.




- Ensure branch practices comply with company policies and applicable requirements.

Guest Experience & Sales

- Maintain a high standard of guest service and professionalism.
- Respond to guest inquiries and concerns promptly and effectively.
- Support appointment booking and actively participate in sales activities.
- Lead the team in achieving targets for rebooking, retail, memberships, packages, and enhancements.
- Monitor guest feedback and implement improvements to enhance the overall guest experience.

Financial & Business Management

- Monitor budgets, expenses, purchasing, and operational costs.
- Maintain cost control while ensuring the branch has the resources needed for effective operations.
- Monitor sales and operational KPIs and take action to achieve business targets.
- Support local marketing, promotional activities, and business development initiatives as assigned.

Continuous Learning

- Participate in company training and relevant continuing education.
- Stay current with industry practices and identify opportunities to improve team performance, guest experience, and operational efficiency.

Pay: $55,000.00-$60,000.00 per year

Benefits:

- Versatile schedule
- Paid time off
- Wellness program

Work Location: In person

📌 Senior Branch Manager (Burnaby)
🏢 Sabai Thai
📍 Burnaby