Job Summary

We are seeking a proactive and client-focused Client Services Manager to support client engagement and ensure high-quality service delivery at Heartbeat Counseling and Consulting. In this role, you will oversee client relationships, coordinate service delivery, and support the day-to-day operations of counseling and consulting services. You will work closely with counselors and administrative staff to ensure a welcoming, organized, and supportive experience for clients and families. The ideal candidate has strong communication, organizational, and leadership skills, with a commitment to confidentiality, professionalism, and client satisfaction.

Duties and Responsibilities

- Manage client relationships and respond to inquiries regarding counseling and consulting services.
- Coordinate client intake, onboarding, appointment scheduling, and follow-up processes.
- Work closely with counselors and administrative staff to ensure efficient service delivery and a positive client experience.
- Monitor client feedback and service quality, identifying opportunities to improve operational processes.
- Maintain accurate client service records and ensure confidential information is handled appropriately.
- Support the coordination of counseling programs, client appointments, and internal team activities.
- Supervise administrative or client services staff, provide guidance, and support professional development.




- Prepare reports on client satisfaction, service delivery, appointment coordination, and operational performance.
- Assist with resolving client concerns and ensure that inquiries are addressed promptly and professionally.
- Support the development and implementation of policies and procedures that promote effective, client-centered services.

Requirements

- Previous experience in client services, office administration, healthcare administration, or a related field.
- Strong organizational and project coordination skills.
- Excellent written and verbal communication skills in English; additional language skills are an asset.
- Demonstrated leadership, problem-solving, and interpersonal skills.
- Ability to manage multiple priorities and work effectively with a team.
- Knowledge of client service practices and professional confidentiality standards.
- Proficiency in Microsoft Office and administrative or client management software.
- Experience in counseling, healthcare, social services, or a community-based organization is an asset.

Join Heartbeat Counseling and Consulting and contribute to a supportive, professional environment dedicated to providing accessible, organized, and client-centered counseling and consulting services.

Pay: From $84,950.68 per year

Benefits:

- Dental care
- Extended health care
- Versatile schedule

Work Location: In person

📌 Client Services Manager (Toronto)
🏢 Heartbeat Counseling and Consulting
📍 Toronto