About the Role
Communities is a leading Real Estate Technology firm currently #1 in Canada. We provide AI-driven database management and marketing strategy to top-tier Real Estate Agents. We are seeking a Senior Customer Success Manager to act as a strategic consultant for our high-value clients. This is not a technical support role; it is a relationship management and strategy role focused on client retention, adoption, and account expansion.
Core Responsibilities:
Strategic Onboarding: Guide new clients through territory selection and brand configuration within our platform.
Account Management: Coach agents on best practices for utilizing our AI tools to generate ROI and nurture their database.
Retention & Growth: Monitor client health scores and intervene proactively to ensure success. Identify opportunities to expand client territories (upsell) based on performance data.
Training: Host virtual coaching sessions on conversion tactics and CRM pipeline management.
Qualifications:
Industry Experience:
Previous experience in Real Estate (as an Agent or Admin) or PropTech SaaS is strongly preferred. Understanding of GCI, farming, and lead conversion is essential.
Consultative Approach: Ability to guide non-technical clients through complex strategies.
Communication: Strong virtual presentation skills (Zoom) are required. You must be comfortable guiding high-performing sales professionals.
Compensation & Benefits:
Base Salary: $65,000 - $85,000 CAD (Based on experience)
Pay: Significant additional earnings available through Retention Bonuses and Account Expansion Commissions (OTE $100k+).
Work Environment: 100% Remote.
Growth: Direct access to leadership and opportunities to attend company masterminds.
Job Type: Full-time
Pay: $65,000.00-$85,000.00 per year
Perks:
- Casual dress
- Company events
- Flexible schedule
- Work from home