Are you looking for a new challenge? We are seeking a highly organized, empathetic, and solutions-driven Collection Coordinator to manage our accounts receivable process. Unlike traditional collection roles, this position requires a premium level of customer service. You will act as a financial liaison to our clients, stepping in to resolve complex billing disputes independently and gracefully de-escalating tense situations
Nordik Windows and Doors is Canada's largest and fastest growing residential window and door replacement company. We are super passionate about what we do. Especially about our employees, customers, products and technology. The ideal candidate possesses exceptional communication skills, a high degree of emotional intelligence, and robust technical proficiency in spreadsheet management. If you have a background in the construction or windows and doors industry and understand the nuances of small claims court, you will be a perfect fit for this role. Interested?
What you’ll be doing:
- Leading the collections and AR team to ensure all daily payments are collected from clients;
- Monitor the company’s AR and identify overdue accounts;
- Ensure daily and weekly collections targets and KPIs are met;
- Contact delinquent customers and negotiate settlement plans.
- Work with management to settle escalated client files to full satisfaction;
- Liaise with the legal department to prepare any client files that will go through the legal process;
- Correspond with clients for swift issue resolution and payment;
- Overcome objections, understand reason for arrears
- Analyze delinquency trends
- Provide regular updates to management team
- Answer general inquiries via phone;
- Focus on resolving past due accounts and client retention
- Prepare and send any required files to an external collection agency;
Qualifications Required:
- Minimum of three years of collections experience in a high-volume environment
- Advanced working knowledge of Microsoft Excel and Google Sheets (including data sorting, filtering, pivot tables, and basic formulas)
- Strong attention to detail
- Excellent verbal and written communications skills
- Ability to multitask, prioritize, and manage time effectively
- Ability to work independently
- Motivated to work in a fast-paced environment
- Solid customer-service skills
- Ability to communicate professionally with clients and management
- Strong Microsoft office proficiency
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Administrative: 2 years (required)
- Customer Service: 2 years (required)
- Collections: 3 years (required)