Welcome to Foss Group of Companies — Where Values Drive Everything We Do

For over 60 years, the Foss Group of Companies has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At Foss Group of Companies, we are guided by five principles:

- Glad to be here – We show up with positivity and pride.

- Sweat the small stuff – Details matter, and we get them right.

- Show up for each other – We succeed as a team.

- Walk the talk – We lead by example.

- Set the standard – We raise the bar.

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join Foss Group of Companies, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

Salary Range: Base + Bonus - OTE $80,000.00 - $100,000.00/yearly

About The Current Open Role

Roy Foss Motors - Thornhill is seeking an experienced Shop Foreman/Technical Services Manager to provide technical leadership, training, and support to the service department technicians while ensuring efficient shop operations, quality workmanship, and compliance with manufacturer standards.

This role is responsible for mentoring and onboarding technicians, assisting with complex diagnostics, conducting road tests, maintaining shop organization, monitoring technician unapplied time, and ensuring compliance with manufacturer warranty policies and procedures.

The Shop Foreman/Technical Services Manager will work closely with the Service Manager, Tower Operator/Dispatcher, Service Advisors,



and technicians to improve shop productivity, technician performance, and customer satisfaction.

Key Responsibilities

- Train, mentor, and support technicians and apprentices to improve technical skills, efficiency, and overall performance.
- Provide diagnostic support for complex repairs, conduct road tests, and assist with resolving repeat repairs and customer comebacks.
- Oversee shop cleanliness, organization, safety, and the proper use and maintenance of tools and equipment.
- Monitor technician productivity and unapplied time, identifying opportunities to improve workflow and reduce downtime.
- Ensure compliance with manufacturer warranty policies, repair procedures, documentation, and parts retention requirements.
- Perform quality control inspections to ensure repairs meet dealership and manufacturer standards.
- Collaborate with the Service Manager, Tower Operator/Dispatcher, and Service Advisors to improve shop efficiency, repair quality, and customer satisfaction.
- Ensure technicians follow dealership policies, standard operating procedures, and manufacturer guidelines.
- Assist with prioritizing and distributing repair work based on technician skill levels, workload, and shop capacity.
- Monitor technician performance and provide coaching to improve productivity, repair accuracy, and efficiency.
- Communicate technical issues, equipment needs, and workflow concerns to the Service Manager in a timely manner.
- Promote a culture of teamwork, accountability, continuous learning,



and exceptional customer service.

What You'll Bring

- High school diploma or general education degree (GED).

- 2- 3 years related experience and/or training; or equivalent combination of education and experience.

- Automotive dealership or similar experience.

- Valid Driver’s License.

What We Offer:

- Competitive compensation and benefits package.

- Employee team building and social events.

- Learning and development programs for all team members.

- Growth potential within our organization.

- Employee discount programs.

- Foss purchase and service program.

- Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Foss Group of Companies, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal prospect extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

Foss Group of Companies is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to [email protected].

📌 Shop Foreman/ Technical Services Manager (Thornhill)
🏢 Roy Foss Motors - Thornhill
📍 Thornhill