Position Overview

We are looking for an organized, adaptable and motivated Branch Operations Associate to support the day-to-day operations of our Dartmouth branch. This role offers exposure to multiple areas of the business, including finance, purchasing, inventory, pricing, customer service, business systems and process improvement.

Working closely with branch staff, management and other company teams, the successful candidate will help coordinate daily activities, maintain accurate records, support business processes and identify opportunities to improve efficiency. The role is suited to someone who enjoys learning new systems, working with numbers and solving practical problems, and who is interested in developing a broad understanding of business operations.

The position will begin with structured training and ongoing guidance, with the expectation that the successful candidate will gradually develop the knowledge and confidence to manage assigned responsibilities independently.

Key Responsibilities

Branch Operations & Administration

- Support the day-to-day operations of the branch, helping ensure activities are organized and completed efficiently.
- Coordinate administrative tasks, maintain accurate records and assist with general operational requirements.
- Support the implementation and consistent use of company systems, processes and procedures.
- Work with branch staff and management to identify operational issues and recommend practical improvements.
- Coordinate with other company teams to support communication, resolve issues and maintain consistent processes.

Finance & Business Reporting

- Assist with purchase orders, invoicing, accounts payable, accounts receivable, employee expenses and payroll-related information.
- Enter and maintain accurate financial and operational information in company systems.
- Prepare and maintain spreadsheets, reports and other tools to support business decisions.
- Assist with reviewing pricing, margins, inventory levels, expenses and other operational data.




- Develop an understanding of how financial and operational activities affect branch performance.

Purchasing, Inventory & Customer Support

- Support purchasing activities, supplier coordination, inventory management and order processing.
- Develop knowledge of company products, suppliers, pricing structures and customer requirements.
- Respond to customer, supplier and employee inquiries, directing more complex matters to the appropriate person when necessary.
- Work with branch and warehouse staff to support the timely and accurate flow of orders and information.
- Assist with resolving day-to-day issues and following up on outstanding tasks.

Systems & Process Improvement

- Learn and use the company's ERP, finance and other business systems.
- Help maintain accurate, consistent information across business systems and records.
- Identify opportunities to simplify processes, improve accuracy and reduce unnecessary administrative work.
- Assist with implementing improvements and documenting procedures as the branch develops.

Training & Development

The successful candidate will complete an initial structured training period working with experienced team members to learn the company's systems, products, processes and operating procedures.

Following training, the candidate will work as part of a small branch team, with continued guidance and support from management and other company departments. Over time, the role will provide opportunities to assume greater responsibility, develop specialized skills and contribute more independently to branch operations.

Qualifications & Experience

- Experience in an administrative, business operations, accounting support,



customer service or similar role; relevant education or transferable experience.
- Strong organizational skills and attention to detail.
- Comfortable working with numbers, spreadsheets and basic financial information.
- Proficiency with Microsoft Office, particularly Excel and Outlook.
- Ability to learn new software and business systems.
- Strong communication skills and the ability to work effectively with colleagues, customers and suppliers.
- Ability to manage competing priorities, follow up on outstanding tasks and meet deadlines.
- Practical problem-solving skills and a willingness to learn new areas of the business.
- Ability to work independently on assigned responsibilities while seeking guidance when needed.
- Professional judgment when handling confidential financial, employee and company information.

Experience with an ERP, accounting or inventory management system is an asset. Experience in construction, building materials, distribution, manufacturing or a related industry is also an asset.

What We Offer

- Competitive salary and benefits.
- Structured training and ongoing support.
- Exposure to multiple areas of business operations.
- Opportunities to develop financial, analytical, technical and operational skills.
- The chance to contribute to process improvements and the continued development of the branch.
- Opportunities for increased responsibility and career development as the business grows.

We are an equal opportunity employer committed to creating an inclusive workplace.

Pay: $55,000.00-$60,000.00 per year

Benefits:

- Dental care
- Extended health care

Application question(s):

- How would you describe your proficiency with Microsoft Excel, Outlook, and Word?
- What experience do you have working with numbers, invoices, expenses, or other financial information?
- Tell us about your experience learning and using computer software or business systems.
- What would you like to learn or develop in your next role?

Work Location: In person

📌 Branch Operations Associate (Dartmouth)
🏢 Leading
📍 Dartmouth