Key Responsibilities

- Translate business requirements, operational challenges, and enhancement requests into ServiceNow solution designs.
- Define architecture principles, platform governance, integration patterns, security models, and upgrade roadmaps.
- Establish CSDM/CMDB strategy, including CI classes, relationships, reconciliation, data quality, ownership, and lifecycle management.
- Lead architecture for ITSM processes, including incident, problem, change, request, knowledge, service catalog, SLA, major incident, and reporting.
- Design ITOM capabilities covering Discovery, Service Mapping, event integrations, service health, and operational visibility.
- Provide SecOps guidance for Security Incident Response, Vulnerability Response, security integrations, and risk-based remediation.
- Design enterprise integrations using REST/SOAP APIs, MID Server, IntegrationHub, monitoring tools, identity platforms, and DevOps systems.
- Guide technical leads and developers on scripting, configuration, Flow Designer, testing, and platform best practices.
- Review enhancements, releases, and platform changes for performance, security, maintainability, compliance, and upgrade safety.
- Collaborate with stakeholders on demand prioritization, release planning, technical debt, and continuous improvement.
- Support proposals, estimation, transition, knowledge transfer, risk analysis, and delivery quality assurance.

Required Qualifications





- 10–15 years of IT experience with robust ServiceNow architecture, implementation, enhancement, and application management expertise.
- Architecture experience across ITSM, ITOM, CMDB, and SecOps.
- Hands-on knowledge of ServiceNow scripting, configuration, Flow Designer, IntegrationHub, MID Server, REST/SOAP integrations, and Service Portal/Workspace.
- Experience designing CSDM-aligned CMDB solutions and governance processes.
- Strong understanding of ITSM process design and enterprise integration patterns.
- Experience with architecture governance, design reviews, technical standards, upgrades, instance health, and performance optimization.
- Familiarity with platform security, ACLs, roles, groups, and data policies.
- Strong executive communication and stakeholder engagement skills.

Preferred Experience

- Security Incident Response, Vulnerability Response, and security tool integrations.
- Discovery, Service Mapping, Event Management/AIOps, and service health.
- Automated Test Framework (ATF), ServiceNow Agile Development, DevOps integrations, source control, and release management.
- Utility, regulated enterprise, SaaS governance, or managed services environments.
- ITIL, operational reporting, service management metrics, compliance, and audit support.

Pay: $120,000.00-$130,000.00 per year

Work Location: In person

📌 ServiceNow Solution Architect (Vancouver)
🏢 Zernam
📍 Vancouver