Office Manager

Job Summary:

The position is a Management Position. The Office Manager reports directly to the Senior Management team which includes the CEO, DFO, OM (OPERATIONS MANAGER) and OC (OPERATIONS COORDINATOR). The overall responsibility of this position is to ensure the effective, efficient, and fiscally responsible management of the regional office.

Duties and Responsibilities:

➢ Implement office policies, procedures and standards as directed.

➢ Maintains office efficiency by planning and implementing office systems, layouts, and

equipment.

➢ Establish a team atmosphere through leadership and employment development.

➢ Maintains continuous lines of communication with other CHC Branch Offices and Operations team. Also, with field staff by recruiting, selecting, orientating, and training employees.

➢ Maintains office and field staff job performances by supervising, coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.

➢ Ensure communication/education is relayed to Staff/Clients. (i.e., memos, newsletters, education boards and in-service education training)

➢ Assign and check all office functions.

➢ Interview with new staff. and ensure re-orientation is provided for all staff as required.

➢ Track probationary periods and ensure Performance Appraisals completed after probation in a timely manner and annually.

➢ Track and check staff leave.

➢ Ensure all files are up to date and secure as per company policy.

➢ Transfer and dispose of records according to retention schedules and policies.

➢ OHS Committee Co-Chair Member and all other required committees.

➢ Oversee all Workplace NL claims and work with staff to ensure a speedy Early and Safe Return to Work within company guidelines.

➢ Oversee the roles and responsibilities for client safety,



keeping the Operations Manager and Operations Coordinator informed of all critical issues. Communicate to HSW the roles and responsibilities for the client safety as defined in position profiles.

➢ Ensure documentation of all Accidents/Incidents/Hazard Assessments is completed and ensure proper follow up is completed.

- Ensure all staff receive the required training (Office and HSW) and document all training provided.

➢ Ensure Monthly Reports are completed accurately and in the specified time frames.

- Monthly review of Care Giver notes and Flow Sheets. Bring forth any issues to the RN Supervisor when necessary.

➢ Ensure that Annual Reports are completed (Matrix/Indicators/Audits).

➢ Ensure Billings and Payroll are completed accurately and in the specified time frames.

- Ensure proper authorization regarding billing.

➢ Ensure proper procedures for client payments, deposits, petty cash, and any follow-up for outstanding accounts as directed by the accounting team.

➢ Share knowledge and skills with other employees and clients (i.e., in-services, mentoring, memos, newsletters, orientation, and consultation).

➢ Maintain and replenish office supplies by checking inventory levels and verifying receipt of supplies. This includes foot care supplies for applicable offices.

➢ Oversee on-call documents and ensure staff are available to assist on-call personnel as required.





➢ Ensure all office areas are kept clean and organized as needed.

➢ Attendance at the annual Get together is mandatory.

➢ Networking with Community Partners and Public Relations.

➢ Organization of annual in-office events (Christmas party, Appreciation Day)

➢ Perform other related duties as needed.

Qualifications:

- High School Diploma
- Certificates in Secretarial Course, Computer program, Medical Terminology or equivalent;
- demonstrate effective computer skills for job requirements.
- Code of conduct with vulnerable sector check, three (3) references and medical documentation is required upon hire.
- Excellent written and oral communication skills.
- Demonstrates a commitment to punctuality.
- Good problem-solving skills
- Professional telephone manner
- Neat and organized.
- Tactful and non-judgmental; shows respect for coworkers.
- Ability to prioritize work responsibilities.
- Works independently.
- A team player proves a commitment to keeping a positive work setting.
- Demonstrates the ability to work effectively with others.
- Maintains confidentiality.

About us

Compassion Home Care Inc. is committed to providing high quality, safe, client focused, cost effective, community-based home care. This care will be provided by trained, caring employees, under the supervision of a Registered Nurse and in partnership with other health care professionals.

Job Type:

Position - Full-time

Schedule:

- 8:30AM to 4:30PM
- Monday to Friday
- On call support as needed

Job Type: Full-time

Pay: From $22.95 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Employee assistance program
- Extended health care
- On-site parking
- Wellness program

Education:

- Secondary School (preferred)

Experience:

- Manager: 3 years (preferred)

Work Location: In person

📌 Office Manager (Bay Roberts)
🏢 Compassion Homecare
📍 Bay Roberts