Job Summary

We are seeking a reliable, detail-oriented IT Support Specialist to maintain and optimize our cardiology clinic’s technology infrastructure on a flexible, monthly part-time basis. The role focuses on Accuro EMR troubleshooting, billing and report-generation workflows, digital faxing, routine system maintenance, and improving operational efficiency to support seamless clinical and administrative operations.

Key Responsibilities

- Routine System Maintenance: Perform monthly health checks of clinic workstations, hardware, Windows systems, network infrastructure, printers, and peripherals. Identify performance issues, apply routine updates, and recommend preventive measures.
- Accuro EMR & Billing Support: Troubleshoot Accuro EMR issues, particularly billing workflows, report generation, document management, and configuration-related problems. Coordinate with Accuro support when necessary and follow issues through to resolution.
- Digital Faxing & Communications: Diagnose and resolve inbound and outbound digital faxing issues, including failed transmissions, missing referrals, and delayed report delivery. Ensure reliable and secure document transmission.
- System Performance & Network Troubleshooting: Investigate slow workstations, application delays, connectivity issues, and network bottlenecks. Identify root causes and implement practical, lasting solutions.
- Clinical Workflow Optimization: Work with clinic staff to streamline clinical report generation, document handling, and distribution. Identify opportunities to reduce manual tasks, improve efficiency, and implement safe, approved workflow automation.
- Healthcare IT Security: Support appropriate access controls, software updates, endpoint protection, and backup monitoring. Maintain patient confidentiality and follow applicable healthcare privacy requirements, including PHIPA where applicable.
- Technical Support: Provide timely assistance with hardware, software, printing, scanning, connectivity,



and other day-to-day technical issues. Coordinate with external vendors when required.
- Documentation & Reporting: Maintain records of work performed and provide a monthly summary of maintenance completed, issues resolved, outstanding concerns, and recommended improvements.

Qualifications & Skills

- Accuro EMR Experience: Hands-on experience with Accuro EMR, particularly billing workflows, report generation, and troubleshooting, is strongly preferred.
- Technical Expertise: Practical experience with Windows systems, computer hardware, network troubleshooting, printers, and digital faxing platforms.
- Healthcare IT Familiarity: Understanding of medical clinic workflows, clinical documentation, patient information security, and healthcare privacy requirements.
- Problem-Solving: Ability to investigate root causes, resolve recurring issues, and implement practical solutions that improve efficiency.
- Workflow Optimization: Experience improving document management, report distribution, or repetitive administrative processes is an asset.
- Independence & Communication: Able to work independently, document work clearly, and communicate effectively with clinical and administrative staff.
- Flexibility: Available for scheduled monthly maintenance, remote troubleshooting where appropriate, and occasional on-site support as agreed.

This is a flexible, part-time engagement with monthly maintenance visits and additional technical support as agreed. Monthly hours, compensation, response times, and arrangements for urgent support will be established based on clinic needs.

The ideal candidate will help maintain reliable IT systems, improve Accuro EMR and faxing workflows, reduce recurring technical disruptions, and enhance the overall efficiency of our cardiology clinic.

Note: Please forward us your application (resume and cover letter) through our email: [email protected]

Pay: $5,000.00-$10,000.00 per year

Benefits:

- Casual dress
- Flexible schedule
- In office parking
- Work from home

Work Location: In person

📌 IT Support (Oakville)
🏢 corecardiology
📍 Oakville