Westward Medical is a busy, collaborative multidisciplinary practice offering family medicine, pediatrics, women’s health and allied health services under one roof.

We are looking for a full-time Medical Office Assistant to join our team as a cross-trained MOA. This position will provide front-desk and administrative support across our family practice, pediatric clinic and women’s health clinic.

Front Desk Support

- Welcoming patients and providing a warm, professional first point of contact
- Checking patients in and out
- Answering and directing phone calls, emails and patient inquiries
- Booking, cancelling and rescheduling appointments
- Confirming and updating patient demographics and contact information
- Supporting patient flow and ensuring the front desk remains organized and efficient

General Clinic Support

- Processing incoming and outgoing faxes
- Managing referrals and following up on outstanding information
- Scanning and attaching documents, lab results and reports
- Preparing charts, forms, requisitions and other documentation
- Supporting physicians and allied health professionals with administrative needs
- Assisting with pediatric clinic workflows and patient preparation
- Providing administrative support to our women’s health clinic, including procedure coordination and related documentation
- Helping maintain organized examination rooms and ensuring supplies are available
- Assisting with inventory, stocking and general clinic organization
- Communicating with pharmacies, specialists, hospitals and other healthcare providers as required
- Assisting with clinic projects and other administrative tasks as needed

About You

You are someone who:

- Has previous office experience
- Is comfortable working in a busy, multi-provider environment
- Can prioritize competing tasks while maintaining attention to detail




- Takes initiative and looks for ways to support the team
- Communicates clearly and professionally with patients, physicians and colleagues
- Is comfortable asking questions and learning new processes
- Is calm and compassionate when working with patients
- Understands the importance of confidentiality and professionalism
- Works well independently while also contributing positively to a team environment
- Is comfortable learning and working within an EMR

Experience in any of the following would be an asset:

- Family practice
- Pediatrics
- Women’s health, obstetrics or gynecology
- Specialist clinics
- Referral management
- Procedure coordination
- Telus CHR or another EMR
- Multidisciplinary healthcare environments

We are open to candidates whose experience does not perfectly match every aspect of the role. Solid organizational skills, initiative, communication and a willingness to learn are just as important as specific clinical experience.

About Our Team

We are a collaborative multidisciplinary practice with family physicians, pediatricians, women’s health physicians and allied health professionals working together in one location.

Our clinics have dedicated areas of responsibility, while also working closely together to provide consistent support and patient care. We value teamwork, communication, and team engagement.

If you're an experienced MOA who enjoys being a reliable resource for both patients and your colleagues, we'd love to hear from you!

Pay: $22.00-$24.00 per hour

Benefits:

- Extended health care
- Paid time off

Ability to commute/relocate:

- Courtenay, BC V9N 8R9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What excites you about this particular role?
- Does the range of $22-$24/ hour align with what you're looking for at this time?

Work Location: In person

📌 Medical Office Assistant (Courtenay)
🏢 Westward Medical
📍 Courtenay