Role Overview

Healthcare facilities rely on dependable, well-organized security operations to ensure patients, medical staff, and visitors remain safe. As a Client Service Manager for the Moncton region, you will oversee security operations across assigned healthcare contracts. You will bridge the gap between facility clients, operational leadership, and frontline security officers, ensuring every location is fully staffed, well-trained, and operating efficiently.

This position balances site leadership, team development, and client account management. If you are an organized professional who thrives on solving operational challenges, supporting frontline employees, and delivering consistent service quality, this role offers a clear opportunity to make a meaningful impact in your community.

What Success Looks Like

Success in this role means building a well-supported security team that consistently delivers high-quality service and meets every contractual requirement.

In your day-to-day work, you will:

- Visit assigned healthcare sites regularly to engage with security teams, evaluate site performance, and address operational issues prompt.
- Coordinate staffing schedules and resource allocation to ensure all sites are fully covered without gaps in service.
- Communicate regularly with healthcare facility leaders to understand their daily security needs and address questions or concerns.
- Work with Human Resources to interview candidates, support recruitment, and facilitate site orientations for new staff members.

Over time, you will:

- Enhance site safety and emergency readiness by helping security personnel build confidence in managing critical incidents and life safety protocols.




- Improve team stability and retention by fostering a respectful, accountable, and supportive work environment.
- Maintain strong account health across your portfolio by overseeing service quality, managing documentation, and supporting billing workflows.

Key Responsibilities

Security Program Operations

- Develop, implement, and evaluate site-specific security plans across assigned healthcare facilities.
- Oversee resource scheduling to meet all operational and contractual commitments.
- Ensure orientation and site-specific training programs are consistently delivered across all locations.
- Maintain accurate operational logs, incident reports, and performance records.

Team Leadership & Employee Support

- Provide operational guidance and day-to-day leadership to security officers in the region.
- Address employee concerns promptly and fairly, encouraging professional development.
- Conduct regular site visits to assess working conditions, review protocols, and offer direct support.

Client Relations & Account Management

- Maintain positive, ongoing relationships with healthcare administrators throughout the region.
- Conduct regular client check-ins to review service delivery and address operational requests.
- Prepare detailed operational reports and service proposals as required.




- Support the branch accounting team by monitoring outstanding accounts receivable within your portfolio.

Compensation and Advantages

- Salary: $70,000 per year
- Medical and dental health insurance
- Paid vacation time
- Flexible work schedule (with occasional travel required within the region)
- Ongoing opportunities for professional growth and career advancement

Requirements

- High School Diploma or GED.
- Valid Class 5 Driver's License.
- Valid First Aid and CPR Level C certification.
- Legal authorization to work in Canada.
- Strong written and spoken communication skills, with experience writing clear reports and documentation.
- Working knowledge of applicable provincial safety legislation, fire codes, security regulations, and privacy standards.
- Proficiency with standard office software, including Microsoft Office (Word, Excel, Outlook).
- Ability to handle competing priorities and respond promptly to operational needs.
- Willingness to travel occasionally across the Moncton region.

Nice-to-Haves

- 3 to 5 years of supervisory or leadership experience in the security industry.
- Bilingual proficiency in English and French.
- Post-secondary education in law enforcement, criminal justice, or a related field.

How to Apply

If you are an organized leadership professional with a dedication to operational excellence and community safety, we welcome your application. Please submit your resume outlining your relevant leadership and operational experience.

We are committed to fostering an inclusive work environment. Accommodations are available upon request for applicants participating in all aspects of the recruitment process.

📌 Client Service Manager - Moncton Region
🏢 Paladin Security
📍 Moncton