JOB DESCRIPTION: SALES AND CATERING MANAGER

Property: Holiday Inn Ottawa East
Job Title: Sales and Catering Manager
Reports To: Director of Sales/ General Manager
Department: Sales and Catering
Employment Type: Full-Time, Permanent
Salary Range: $60,000–$65,000 per year

1. SCOPE AND GENERAL PURPOSE

To support the efficient operation of the Sales and Catering Department by developing business opportunities, coordinating assigned events, maintaining client relationships, and performing sales and administrative duties.

The Sales and Catering Manager is responsible for identifying, pursuing, and converting sales leads to achieve the hotel's revenue and occupancy targets. The position also coordinates assigned meetings, banquets, receptions, and other events while ensuring professional service and effective communication between clients and hotel departments.

The role contributes to the development and implementation of sales and marketing initiatives that support the hotel's business objectives and overall profitability.

2. MAIN DUTIES AND RESPONSIBILITIES

- Develop and implement sales initiatives to generate business, increase hotel revenue, and achieve occupancy targets in assigned market segments.
- Identify, pursue, and follow up on sales leads, corporate accounts, group bookings, and event opportunities.
- Coordinate assigned meetings, banquets, receptions, and other events, ensuring professional service throughout the planning and execution process.
- Prepare and manage event documentation, sales proposals, contracts, correspondence, and client bookings accurately and promptly.
- Promote the hotel's guest rooms, meeting and banquet facilities, food and beverage services, and other amenities to prospective and existing clients.
- Build and maintain strong relationships with corporate clients, local businesses, event organizers, and other business partners.
- Coordinate with hotel departments to ensure accurate communication of booking details, client requirements, and event arrangements.
- Conduct site inspections, client meetings, sales calls, telemarketing, networking activities, and trade show participation to generate new business.
- Maintain accurate client databases, sales records, lead-tracking systems, and reports, and monitor sales performance against established targets.




- Assist the Director of Sales with developing and updating the 12-month rolling sales and marketing plan and implementing approved promotional activities.
- Monitor competitor activity, market trends, and business opportunities to support revenue growth and maintain the hotel's competitive position.
- Identify opportunities to upsell hotel services and event enhancements to maximize revenue and improve client satisfaction.
- Manage weekly, monthly, and quarterly sales activities, complete assigned tasks, and provide updates to the Director of Sales.
- Use hotel reservation, sales, catering, and other computer systems efficiently and in accordance with company policies.
- Maintain professional conduct, reliable attendance, and compliance with company policies, health and safety requirements, and service standards.
- Perform other reasonable job-related duties as assigned by the Director of Sales or designated management.

3. REQUIRED SKILLS AND ABILITIES

- Ability to communicate effectively in English, both verbally and in writing.
- French-language proficiency is considered an asset.
- Strong sales, customer service, communication, and interpersonal skills.
- Ability to build and maintain professional relationships with clients, guests, colleagues, vendors, and business partners.
- Self-motivated, proactive, and professional approach, with a positive disposition.
- Strong organizational skills and the ability to manage multiple priorities and meet deadlines.
- Ability to work independently and collaboratively as part of a team.
- Basic mathematical skills and the ability to perform calculations accurately.
- Proficiency in Microsoft Office applications is an asset.
- Familiarity with hotel reservation systems and sales and catering software is an asset.
- Ability to identify business opportunities, negotiate effectively, and promote hotel products and services.
- Ability to maintain accurate records and handle confidential business and client information appropriately.




- Ability to meet the physical requirements of the position safely, including assisting with trade show displays and event materials when required.

4. GENERAL STAFF RESPONSIBILITIES

- Comply with all applicable hygiene, health, safety, and emergency procedures established by law and company policy.
- Carry out reasonable job-related requests from management.
- Provide exceptional customer service and address guest concerns and complaints promptly and professionally in accordance with company policies and procedures.
- Maintain professional and ethical working relationships with colleagues and provide assistance when necessary to achieve departmental and company standards.
- Support the achievement of the company's, property's, and department's mission statements and business objectives.
- Actively promote hotel facilities, services, and relevant company and property promotions to support overall profitability.
- Assist with the orientation and training of team members within the department, as required.
- Maintain punctuality, comply with applicable dress code and uniform requirements, and uphold appropriate personal hygiene standards.
- Be familiar with and comply with company policies, property procedures, and established workplace rules.
- Contribute to energy conservation and ensure the secure use, handling, and storage of materials, equipment, and chemicals in accordance with manufacturer instructions and applicable safety procedures.
- Attend meetings as required and contribute ideas and suggestions that support the effective operation and continued success of the hotel.
- Maintain a clean, safe, and organized work area and assist with reasonable cleaning duties related to the position when necessary.
- Follow the property's Crisis Communication Plan and refer media inquiries to the designated spokesperson in accordance with company policy.
- Contribute to the security of the building, company assets, guests, and colleagues by following established security procedures and handling keys, cash, and other property assets appropriately, where applicable.

Pay: $60,000.00-$65,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- In office parking
- Paid time off
- Vision care

Work Location: In person

📌 Sales and Catering Manager (Ottawa)
🏢 Holiday Inn Ottawa East
📍 Ottawa