Overview

We are seeking a motivated and experienced Clinic Manager / Senior Guest Services Associate to join our team at Massage Addict Etobicoke.

This role is ideal for someone who is not only solid in customer service and administration, but also enjoys leading a team, improving operations, and helping a clinic grow.

The successful candidate will work closely with the clinic owner, Guest Services Associates, and healthcare providers to ensure the clinic operates efficiently, clients receive an excellent experience, and the team continues to improve performance.

Duties

- Lead and support the Guest Services Associate team during daily clinic operations
- Help organize front desk schedules, coverage, and workflow
- Train and coach GSAs on customer service, booking procedures, memberships, rebooking, and clinic policies
- Greet and welcome clients in a friendly and professional manner
- Answer phone calls, emails, and client inquiries
- Assist with check-ins, check-outs, appointment bookings, and rebooking
- Process payments, direct billing, and maintain accurate client accounts
- Help increase membership sales, rebooking rates, and client retention
- Monitor appointment availability and help fill cancellations and open treatment times
- Work with the clinic owner to identify opportunities to improve revenue, client experience, and overall clinic performance
- Assist with resolving client concerns and service issues professionally
- Ensure the front desk and common areas remain clean, organized, and professional
- Assist with administrative tasks, reporting, data entry, and clinic organization
- Help implement promotions, marketing initiatives, and operational improvements
- Support hiring,



onboarding, and training of new Guest Services Associates when required
- Maintain strong communication between the front desk team, practitioners, and clinic management

Qualifications

- Previous experience in customer service, reception, management, or a similar role
- Previous supervisory or leadership experience is strongly preferred
- Experience in a healthcare, wellness, medical, dental, spa, or clinic environment is an asset
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Comfortable leading and coaching a team
- Strong problem-solving skills and ability to handle client concerns professionally
- Comfortable working with sales targets, memberships, rebooking, and performance goals
- Proficiency with phone systems, scheduling software, and basic office technology
- Detail-oriented and able to maintain accurate records
- Reliable, skilled, and motivated to help improve the clinic

What We’re Looking For

We are looking for someone who takes ownership of their role and wants to contribute to the success of the clinic.

This is more than a traditional front-desk position. The ideal candidate will be someone who can lead the GSA team, improve systems, support practitioners, strengthen client retention, and work with management to help grow the clinic.

If you are organized, dependable, results-oriented, and enjoy working in a fast-paced healthcare environment, we encourage you to apply.

Job Types: Full time, Part-time

Pay: $18.00-$21.00 per hour

Benefits:

- On-site parking
- Store discount
- Wellness program

Education:

- Secondary School (preferred)

Work Location: In person

📌 General Aervices Administrator/ Front Desk/ Manager (Etobicoke)
🏢 Massage Addict Etobicoke
📍 Etobicoke