About DORE Property Management

At DORE Property Management, we pride ourselves on providing high-quality residential property management and maintenance services across the Ottawa region. Our Service Department ensures top-tier communication, efficient work order execution, and continuous support for our tenants, property owners, and vendor partners.

Role Summary

We are seeking a detail-oriented, highly organized, and communicative Service Coordinator to join our Service Department team. In this role, you will act as a primary point of contact for tenants, property owners, vendors, and condo associations. You will handle incoming service requests, troubleshoot maintenance issues, dispatch vendors, track tasks and work orders, and maintain strict adherence to property notes and operational protocols.

Key Responsibilities & Daily Tasks

- Monitor and manage the service email inbox continuously throughout the day, responding to tagged communications and general inquiries in a timely manner.
- Address daily task follow-ups, cleared before the end of each business day.
- Handle incoming calls via RingCentral, providing professional assistance to owners, tenants, vendors, and condo management.
- Receive, acknowledge, and log maintenance requests from tenants and owners into Buildium as tasks or work orders. Strictly enforce financial expenditure approval thresholds for quoted work
- Gather detailed information, request photos/videos, and perform initial troubleshooting with tenants (e.g., checking breakers, furnace filters, or water shut-offs).
- Audit property notes in Buildium prior to creating work orders to verify owner preferences, service plans,



and specific vendor requirements.
- Create detailed work orders with accurate descriptions, assign appropriate internal General Contractors (GCs) or approved external vendors, and issue work order documentation.
- Process vendor quotes and create Dore estimates
- Process move-in and move-out service workflows, tracking unit inspections, key handoffs, and property media uploads to Google Drive.
- Coordinate recurring annual inspections, such as annual smoke alarm and carbon monoxide detector checks.

Qualifications & Competencies

- Experience: 1–3 years of experience in property management or related service field, customer service, service coordination, or administrative roles.
- Property Management Software: Proficiency with or ability to quickly learn Buildium, HubSpot, RingCentral, and Monday.com.
- Communication: Exceptional verbal and written communication skills with a customer-first approach.
- Organization: Outstanding time-management skills with the ability to prioritize urgent or emergency issues over routine maintenance tasks.
- Technical Aptitude: Comfort with basic residential maintenance troubleshooting (e.g., HVAC, plumbing, electrical, appliances).

If you thrive on organization, enjoy problem-solving through analysis, and excel at clear communication—this is the perfect position for you!

Pay: $50,000.00-$55,000.00 per year

Advantages:

- On-site parking

Ability to commute/relocate:

- Orleans, ON K1C 6E7: reliably commute or plan to relocate before starting work (required)

Experience:

- Property management: 2 years (preferred)

Work Location: In person

📌 Service Coordinator – Service Department (Gloucester)
🏢 DORE Property Management
📍 Gloucester