Job Title: Service & Warranty Technician

Location: Niagara

Reports To: Customer Care & Warranty Manager

Company Introduction

At Dunsire, we don’t just build homes, we build opportunity. As a leading developer with an active pipeline of purpose-built rental communities and new home construction across Southern Ontario, we offer our team the confidence of working with a company that’s moving forward, not standing still. While others are slowing down, Dunsire is scaling up, with multiple low-rise, mid-rise, and rental projects underway, strengthened by our partnership with Drewlo Holdings, one of the region’s most respected rental developers.

Our award-winning communities are a testament to the pride we take in quality, innovation, and bringing “wow” to every stage from design to delivery. We’re passionate about creating not only outstanding homes but also an outstanding workplace, where top talent is inspired, supported, and given room to grow. At Dunsire, you’re joining a team built on integrity, resilience, and long-term vision, a place where you can build your career with confidence, no matter what the market brings.

Role Overview

The Service & Warranty Technician is responsible for creating a raving fan base of customers internally and externally by Facilitating strong relationships built on trust, reliability and outstanding customer service.

Major Responsibilities

· Ensure the highest level of quality standards are met daily, through the execution and completion of assigned tasks.

· Be a leader by ensuring quality workmanship standards are always met and kept top of mind, through effective communication with a positive attitude.

· Travel to multiple job sites including overnight stay out of region, may be required.

· Demonstrate accountability and dependability by ensuring any/all company provided tools or resources are cared for daily, maintained, in safe operational condition and securely stored and locked away each day.

· Work closely with the Service & Warranty team to complete repairs of deficiency items listed on Pre-Delivery Inspections, after closing, paying close attention to quality of execution.

· Take part and conduct any warranty inspections requested by the Warranty Manager related to Tarion Forms, not limited to emergency service assessments.

· Attend Scheduled Service Calls timely,



to complete quality works as scheduled, exceeding homeowner expectations.

· Have a clear understanding of Tarion CPG Guidelines.

· Assess construction deficiencies and perform repairs as required in a timely and professional manner with respect for quality and workmanship.

· Provide detailed summary of appointments and assessments, advising all work complete or outstanding through the updating of the service software.

· Ensure home is always left in a clean manor, inside and outside

· Develop a constructive and helpful working relationship with homeowner.

· Ability to assess, complete and or document work which will have to be completed by appropriate trades.

· Attend and participate in all department and company meetings and training opportunities

· Other duties as assigned.

Technology, AI & Innovation Expectations

Dunsire embraces artificial intelligence, automation, technology, and data-driven decision making as strategic priorities, and expects this role to use AI actively today while continuing to expand how the department applies it. The Service & Warranty Technician is expected to:

- Support technology and process improvement initiatives within the Service & Warranty department, with a bias toward automating manual or repetitive work.
- Stay current on emerging AI and technology relevant to Service & Warranty and bring forward recommendations to expand its use across the department.
- Foster a culture of innovation and continuous improvement, treating growing use of AI as a normal and ongoing expectation of the role rather than a one-time initiative.

Qualifications & Experience

· Minimum of 3-5 years experience in residential construction.

· Completion of High school education is preferred.

· Ability to solve problems which arise in the warranty period of the homes.

· Computer skills required such as use of a smart phone or handheld device.





· Working knowledge of the Tarion Construction Performance Guidelines and statutory repair periods is preferred.

· Experience and comfort in conflict resolution and dealing with customers in at times, tense circumstances.

· Ability to perform repairs in residential homes including but not limited to drywall patching, painting, tile / grout repairs, regular home maintenance, trim repairs, caulking, basic framing, etc.

· Ability to work

· Knowledge of and demonstrated proficiently in the use of various tools and equipment.

· Must have a valid drivers license.

Working Conditions

· Physical ability to lift up to 50lb

· Will be exposed to construction sites

· Work frequently requires a high level of physical effort in walking, climbing, lifting, sweeping, plus manual dexterity

· Work normally requires a moderate level of effort in reading reports, and a lower level in organizing and reviewing schedule and reports

· Work normally requires a moderate to high level of visual effort in operating machinery, using various power tools, hand tools and equipment.

· Manual dexterity required to use desktop computer and peripherals

Why Join Dunsire?

- Come join a company that has been certified as a Great Place to Work by our amazing team!
- Recently certified as one of the Best Workplaces in Real Estate & Construction and Best Workplaces in Ontario!
- Growth Opportunities: Own and shape a growing land development platform with a explicit path to expanding scope and team.
- Impact: Play a direct role in shaping communities across Southern Ontario, from first acquisition to shovels in the ground.
- Culture: Join a collaborative and supportive team that values innovation, ownership, and excellence.

Other Duties as Necessary

This job description outlines the primary responsibilities and expectations of the role but is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees are expected to perform other duties as necessary and may be required to assume additional responsibilities to support the evolving needs, priorities, and objectives of the organization.

Pay: $55,000.00-$70,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Service and Warranty Technician (Niagara Falls)
🏢 Dunsire Developments
📍 Niagara Falls