About the Role

Are you a motivated sales professional who enjoys building customer relationships, winning new business, and coordinating a team to deliver exceptional service?

We are looking for a Sales & Service Coordinator to drive sales growth and coordinate service operations across Vancouver Island. This is a sales-focused role for a proactive, organized individual who can identify new business opportunities, develop customer relationships, convert leads into sales, and ensure our service teams deliver on customer commitments.

You will take ownership of the sales process, from prospecting and initial customer contact through quoting, follow-up, order processing, and customer satisfaction. Working closely with our service teams and reporting to the Operations Manager, you will help grow our customer base, strengthen existing accounts, and maximize sales opportunities while ensuring service operations run smoothly.

The ideal candidate is commercially minded, customer-focused, and comfortable balancing sales targets with the day-to-day demands of service coordination.

Key Responsibilities

1. Sales & Business Development

- Proactively identify, contact, and develop new customers and business opportunities throughout Vancouver Island.
- Generate new leads through outbound calls, customer outreach, referrals, networking, and follow-up activities.
- Build and maintain solid relationships with prospective and existing customers to drive new business and repeat sales.
- Take ownership of sales opportunities from initial inquiry through quotation, negotiation, order confirmation, and completion.
- Prepare and present customer with quotes, budgets, and proposals in a timely and professional manner.
- Consistently follow up on outstanding quotes and leads to improve conversion rates and secure new business.
- Identify opportunities to grow existing customer accounts and introduce additional products and services.
- Maintain an active sales pipeline and accurate records of leads, customer interactions, quotations, and sales opportunities.
- Work toward agreed sales goals and business development objectives in collaboration with the SSD Manager.
- Monitor customer needs and market opportunities to identify ways to expand the company's presence across Vancouver Island.

2. Customer Relationship Management

- Serve as a key point of contact for new and existing customers.
- Respond promptly and professionally to telephone calls, sales inquiries, and service requests.
- Understand customer requirements and recommend appropriate solutions.




- Maintain regular communication with customers throughout the sales and service process.
- Proactively address customer concerns and coordinate timely resolutions.
- Follow up after completed jobs to confirm customer satisfaction, encourage repeat business, and identify future sales opportunities.
- Build long-term customer loyalty through reliability, responsiveness, and consistent service quality.

3. Service Team Coordination

- Coordinate and dispatch service teams across Vancouver Island, ensuring efficient scheduling and effective use of resources.
- Schedule customer appointments, site measurements, and service work based on customer requirements and team availability.
- Prepare and communicate work orders, job details, and customer expectations to service personnel.
- Monitor job progress and coordinate changes to schedules or priorities as required.
- Maintain explicit communication between customers, service teams, and internal departments.
- Coordinate sales commitments with service capacity to ensure realistic scheduling and timely delivery.
- Identify opportunities to improve scheduling efficiency, team productivity, and the overall customer experience.

4. Sales Administration & Order Processing

- Enter and maintain accurate customer and sales information in company software.
- Prepare site measurement paperwork and create work orders.
- Create and process purchase orders and order confirmations.
- Process customer deposits and completed orders.
- Match packing slips to purchase orders and submit documentation to Accounts Payable.
- Prepare and issue customer invoices.
- Assist with payment collection and follow-up on outstanding balances.
- Maintain accurate sales, order, and service documentation.
- Follow company policies, procedures, and established processes.
- Perform other related duties as required.

Qualifications & Skills

- Experience in sales, business development, account management, or customer-facing service roles.
- Demonstrated ability to develop new customer relationships and generate business opportunities.
- Strong sales and follow-up skills, with the ability to convert quotations and leads into orders.
- A proactive,



self-motivated approach to prospecting and customer acquisition.
- Excellent communication, relationship-building, and negotiation skills.
- Strong organizational skills and the ability to manage competing sales and scheduling priorities.
- High attention to detail when preparing quotations, processing orders, and maintaining records.
- Proficiency with computers and business software; experience with CRM or sales management systems is an asset.
- Strong problem-solving skills and the ability to coordinate multiple activities in a fast-paced environment.
- A professional, customer-focused attitude and a commitment to delivering results.
- Ability to work independently while collaborating effectively with sales, administration, and service personnel.

What Success Looks Like

The successful candidate will make a measurable contribution to business growth by:

- Acquiring new customers and expanding the company's customer base.
- Increasing sales through consistent prospecting and effective follow-up.
- Converting quotations and leads into confirmed orders.
- Developing existing customer accounts and generating repeat business.
- Coordinating service teams efficiently to meet customer commitments.
- Maintaining accurate sales records, order documentation, and customer communications.
- Delivering a positive customer experience that supports long-term business relationships.

Why Join Our Team?

This is an opportunity to take ownership of an important role that directly supports the growth and success of our business across Vancouver Island.

You will have the opportunity to develop new business, build lasting customer relationships, and play a key role in coordinating the service teams responsible for delivering on our commitments. We are looking for someone who wants to make a difference, take initiative, and contribute to the continued growth of the company.

How to Apply

If you are a results-oriented sales professional who enjoys winning new business, developing customer relationships, and coordinating service operations, we encourage you to apply.

Please submit your resume for consideration.

Bring your sales drive, build lasting customer relationships, and help grow our business across Vancouver Island.

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Application question(s):

- What was one thing about the job description that stood out for you?

Work Location: In person

📌 Sales & Service Coordinator - Vancouver Island (Langford)
🏢 Competition Glass Company
📍 Langford