New Haven Mortgage Corporation | Toronto, Ontario

New Haven administers more than $150 million in mortgages across Ontario with an aim to become a leading alternative lender. The Office Manager plays an important role in supporting daily business operations while leading the organization’s Human Resources function and helping create a positive, productive, and respectful workplace culture.

Our team is looking for a highly organized, proactive professional who can balance office administration, operational projects, human resources, payroll, and employee support. This role works closely with employees, senior management, vendors, government representatives, and external advisors to keep day-to-day operations running smoothly and ensure people practices remain accurate, compliant, and confidential.

Responsibilities

· Create, improve, and maintain organized office processes, policies, and procedures that support organizational goals.

· Coordinate and deliver operational and administrative projects in accordance with senior management requirements.

· Collaborate with departments to identify and implement practical improvements to business processes.

· Receive and direct inbound calls, emails, visitors, mail, and general inquiries while presenting a positive and professional image of the company.

· Maintain accurate company records, office equipment, and supply inventory, and assist colleagues with administrative needs.

· Plan, organize, and administer HR operations, programs, benefits, and employee services.

· Participate in all aspects of the people function, including recruitment and selection, employee relations, training and development, performance management, compensation and benefits, policies, and legislative compliance.

· Manage full-cycle recruitment, including job postings, phone screens, interview coordination, reference and background checks, and preparation of offer letters and hiring packages.

· Coordinate current hire onboarding, including equipment and system access, required documentation and training,



orientation, and new hire announcements.

· Administer employment actions and maintain complete, accurate, and confidential employee records in Dayforce and electronic files.

· Process weekly payroll accurately and act as liaison with the payroll provider; provide HR and payroll reporting to Accounts Payable as required.

· Handle employee questions and workplace concerns, support investigations, and prepare appropriate documentation and responses.

· Monitor employment legislation and HR best practices, and update programs and policies as needed.

· Coach and train managers on effective people management practices.

· Liaise with vendors, government officials, legal counsel, and other third parties on employee-related matters.

· Participate actively on the Joint Health & Safety Committee and other committees as required.

· Maintain confidentiality in all interactions and complete special projects or other duties as required.

Knowledge & Experience

· Bachelor’s degree in business management, human resources management, or a related field.

· CHRP and/or CHRL designation is considered an asset.

· Minimum five years of related experience in human resources management and/or office or operations management.

· Project management experience.

· Experience in the financial sector, particularly alternative lending, is preferred.

· Working knowledge of applicable provincial and federal employment legislation, including occupational health and safety requirements.

· Proficiency in Microsoft Office, Dayforce, Citation Canada, and similar internal systems.

Skill Requirements

· Strong professionalism,



customer service orientation, and sense of urgency.

· Excellent planning, organization, follow-up, and project management skills.

· High attention to detail, strong work standards, and a commitment to accuracy and quality.

· Sound judgment, analytical thinking, and practical problem-solving skills.

· Clear written and verbal communication skills.

· Value and possess strong competency in the following behaviours: Collaboration, Relationship Building, Communication, and Integrity

· Ability to manage and prioritize multiple tasks in a fast-paced, deadline-driven environment.

· Flexibility, adaptability, reliability, initiative, and the ability to work effectively as part of a team.

· Ability to handle sensitive information with discretion and maintain strict confidentiality.

Work Environment

· Full-time hybrid and in office: 3 days per week at our Head Office (1500-150 Ferrand Drive, Toronto, Ontario, M3C 3E5)

· Regular travel to other Offices in the North York area for mail pick-up

· Monday to Friday: 9:00 AM to 5:00 PM (overtime may be required from time to time)

Artificial Intelligence Disclosure: Our team may use AI-enabled tools to help screen applications based on job-related criteria and assist with note-taking. Human reviewers are involved in all selection decisions.

New Haven is committed to building a diverse workforce that is representative of the communities we serve. Accommodation will be provided in all parts of the recruitment and assessment process as required under New Haven's accessibility policies and procedures. Applicants must make their accommodation needs known when requested for interviews.

We thank all applicants for submitting their application; however, only selected candidates will be contacted for an interview.

Pay: $85,000.00-$100,000.00 per year

Benefits:

- Company events
- Extended health care
- On-site parking

Work Location: Hybrid remote in North York, ON M3C 3E5

📌 Office Manager (North York)
🏢 New Haven Mortgage
📍 North York