Welcome to the Marriott Ottawa!

At the Marriott Ottawa, we believe great hospitality starts with great people. Our employees are at the heart of what we do, and we’re committed to creating a workplace where people can build their careers, develop their skills, and take pride in their work.

Whether you’re starting your hospitality career or bringing years of experience, you’ll have the opportunity to work with a passionate team, make a difference for our guests, and be part of a hotel that is proud to be part of the Ottawa community.

“Wonderful Hospitality. Always.” is more than our promise to guests, it reflects how we work together. We value respect, collaboration, accountability, and a genuine commitment to exceptional service.

About Manga Hotels

The Ottawa Marriott Hotel is owned and operated by Manga Hotels, a growing Canadian hospitality company with a portfolio of 35 hotels and more than 6,500 rooms across Canada and the United States, along with food and beverage outlets and residential properties. As Manga continues to grow, so do opportunities for talented people to grow with us.

About the Ottawa Marriott

Located steps from Parliament Hill in the heart of Canada’s capital, the Ottawa Marriott Hotel has been part of the Ottawa community for decades. With 496 guestrooms and more than 36,000 square feet of meeting and event space, our hotel welcomes guests for business, leisure, conferences, celebrations, and more.

Looking for more than just a job? Join a team where you can grow, contribute, and make a difference.

Your Responsibilities May Include:

- Ensure positive interactions with guests and associates by demonstrating a welcoming, professional,



and service-oriented attitude.
- Take pride in all aspects of service, including quality, personal appearance, and the cleanliness and presentation of the dining room.
- Inspect assigned stations before opening to ensure tables and chairs are clean, properly set, and equipped with the necessary service items.
- Complete all required opening and closing side work in accordance with established schedules and checklists.
- Follow established meal-period service standards and procedures.
- Maintain thorough knowledge of menu items, beverages, and promotions to provide accurate information and effectively recommend products to guests.
- Deliver attentive, productive, and personalized service, maintaining awareness of guests' needs throughout their dining experience.
- Demonstrate proper beverage, liquor, and wine service techniques in accordance with hotel standards.
- Use suggestive selling techniques to enhance the guest experience and maximize sales.
- Follow established bussing procedures to promptly clear, clean, and reset tables, ensuring the dining room remains clean, organized, and ready for guests.
- Attend departmental meetings and participate in required training sessions.
- Comply with Marriott brand standards and all hotel policies, procedures,



and service expectations.
- Follow established health and safety policies and procedures to maintain a safe working environment.
- Maintain a safe, clean, and professional work environment.
- Follow all Marriott policies, CBA’s, hotel procedures, and health and safety requirements.
- Work collaboratively with colleagues and other departments to support hotel operations.
- Respond to reasonable work-related requests from managers and supervisors, including duties outside normal responsibilities when required to support hotel operations and guest satisfaction.

What Are We Looking For?

Education & Experience

- Minimum of 2 years of serving experience in an upscale dining environment.
- Previous experience with point-of-sale systems (Micros).
- Smart Serve certification.· Wine knowledge/ certificate preferred.
- Previous bartending experience is a definite asset.
- Superior service excellence skills to exceed guest expectations.
- Bilingual in French and English.
- Excellent organization skills.
- Previous hospitality or customer service experience is an asset.

Skills & Abilities

- Excellent customer service and communication skills·
- Professional, positive, and team-oriented approach·
- Strong attention to detail and organizational skills·
- Ability to work effectively in a fast-paced environment·
- Ability to prioritize and manage multiple tasks·
- Flexible availability, including evenings, weekends, and holidays, as required·
- Ability to work independently while contributing to a strong team environment

Pay: $17.60-$28.97 per hour

Work Location: In person

📌 RESTAURANT SERVER (Kent Street Social) (Downtown)
🏢 Marriott Ottawa
📍 Downtown