Family Service Thames Valley (FSTV) is a not-for-profit, multi-service agency dedicated to strengthening individuals, couples, and families as they navigate life’s challenges. The Community Integration Program (Developmental Services) support children and adults who have a developmental disability by connecting them to community resources and assisting with planning and advocacy. The Counselling Program offers accessible and affordable mental health counselling to help individuals cope with anxiety, depression, grief, trauma, life transitions, and more.

POSITION SUMMARY:

Reporting to the Passport Program Manager and the Director of the Community Integration Program, the Passport Coordinator/Case Manager is responsible for coordinating all aspects of the individualized plans for recipients of Passport funding including liaising with referral agencies, completing intakes, building a rapport with all clients, connecting to Passport Independent Contractors, processing receipts, offering options, and following all Passport guidelines. This is an on site, Monday to Friday position.

KEY RESPONSIBILITIES:

- Case Management and coordination

- Referrals, intakes, facilitating support networks, managing individual budgets

- Administration

- Data management of client profiles and finances, purchasing and accurate reconciliation

- Advocacy

-Promoting full inclusivity and full participation in community. Educating individuals, families and community partners about Passport Funding guidelines

- Community Development

- Collaborating with community partners, staying up to date on community resources and providing community engagement opportunities

REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS:

- Relevant post-secondary education in the human service field or equivalent education/experience;
- Minimum 5 years experience in Development Sector, case management is an asset




- Excellent interpersonal as well as written and verbal communication skills;
- Proficiency in Microsoft Office, including Excel;
- Self-motivated and self-directed;
- Ability to prioritize and self-manage expectations and schedule;
- Ability to be flexible and adaptable;
- Open to learning newer online databases;
- Demonstrates professionalism and a commitment to team work;
- Strong leadership and project management skills;
- Working knowledge of developmental disabilities, and community resources in the Thames Valley catchment area;
- Core values must be consistent with FSTV;
- Access to a vehicle
- CPR/First Aid and a current Police Vulnerable Sector Check are required

WHY JOIN FAMILY SERVICE THAMES VALLEY?

At FSTV, we believe our employees are our greatest asset.

We offer:

- Meaningful work that positively impacts our community
- A collaborative and supportive team environment
- Opportunities to work closely with organizational leadership
- Professional development and learning opportunities
- A culture rooted in respect, inclusion, and service excellence

Work Conditions

- Permanent full-time position (35 hours/week)
- In office in London, Ontario
- Monday to Friday schedule

Benefits package and Employee Assistance Program available.

Family Service Thames Valley is committed to employment equity, diversity, inclusion, and belonging. We welcome applications from individuals of all backgrounds and lived experiences.

Accommodations are available throughout the recruitment process upon request. Please contact Charlotte Dunn at (phone hidden) or [email protected].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please submit resume and letter of interest Friday October 23rd, 2026.

Linda Howgego

Director of Developmental Services Community Integration Program Family Service Thames Valley

500 South Street, Suite 2 London, Ontario N6B 1C3

Job Types: Full-time, Permanent

Pay: $54,135.00-$58,560.00 per year

Work Location: In person

📌 Passport Coordinator/Case Management (Central London)
🏢 Family Service Thames Valley
📍 Central London