Job Title: Operations Officer III

Contract Period: 6 months with potential to extend or convert
Pay Rate: $25 to $28 per hour
Location: Toronto Ontario M5S 1M2 Canada
Location Type: Hybrid
Business Hours: Monday – Friday, 8:30 AM - 5:00 PM

Job Responsibilities:

- Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery.
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels Interact with partners by responding to requests in an effective and timely manner.
- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures.
- Consistently exercise discretion in managing correspondence,



information and all matters of confidentiality escalate issues where appropriate.
- Support the timely and accurate completion of business processes Actively review internal processes/activities and provide ideas for process improvement Investigate and escalate non-standard or high-risk activities as appropriate.
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management) Be knowledgeable of and comply with Bank Code of Conduct.

Experience & Qualification Requirements:

- post-secondary education required.
- 1 Year of banking experience.
- Verbal and written communication skills
- Attention to detail.
- Critical thinking.
- Ability to work independently and manage one’s time.
- Ability to apply accounting and mathematical principles to work as needed.
- Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related accounting software.
- Rapid learner.

Pay: $25.00-$28.00 per hour

Expected hours: 40.0 per week

Benefits:

- Disability insurance
- Life insurance

Work Location: Hybrid remote in Toronto, ON M5S 1M2

📌 Operations Officer III (Old Toronto)
🏢 TalentRupt
📍 Old Toronto