POSITION: Collections and Mortgage Recovery Administrator

LOCATION: Langley, BC

REPORTS TO: Manager, Collections and Mortgage Recovery

DEPARTMENT: Collections and Mortgage Recovery Department

JOB DESCRIPTION

Established in 1993, VWR Capital Corp. is a pioneer in the Canadian private mortgage lending industry. For over 30 years, we have built a reputation based on disciplined lending practices, consistent capital availability, and an unwavering commitment to integrity. We specialize in providing residential 1st and 2nd mortgages in marketable urban areas across British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario.

We are a broker-centric, equity-based lender. Our business model is exclusively B2B, focusing on creating strong, reliable partnerships with licensed mortgage professionals. Today, VWR has a portfolio of over $750 million in mortgages under administration.

As a Collections and Mortgage Recovery Administrator, you will play a crucial role in managing and optimizing the collection process for our portfolio of loans. You will work closely with borrowers to establish open lines of communication, negotiate repayment terms, and implement effective strategies to recover outstanding debts. The ideal candidate is detail-oriented, possesses strong communication and negotiation skills, and has a deep understanding of lending practices.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

· Initiate contact with borrowers to discuss their financial situation who have any of the following issues: overdue payments, outstanding property taxes, strata arrears, registration of judgements or legal action commenced by another lender, or 3rd party insurance arrears.

· Utilize various communication channels (phone, email, mail) to establish and maintain contact.

· Negotiate and set up suitable repayment plans with borrowers, considering their financial capabilities and our company policies.

· Regularly monitor and review NSF and arrears reports and track borrower accounts to identify and address delinquencies promptly.





· Maintain accurate and up-to-date records of all interactions and negotiations with borrowers.

· Respond promptly to borrower inquiries and concerns, providing clear and concise information about repayment options and terms.

· Collaborate with internal teams to gather information and insights that facilitate effective debt recovery.

· Coordinate and manage the foreclosure process from initiation to completion.

· Effectively collaborate and communicate with lawyers, borrowers, and internal teams to ensure a smooth and compliant foreclosure process.

· Ensure compliance with relevant laws, regulations, and company policies throughout the collection process.

· Assist with some aspects of mortgage administration if required, including preparing mortgage payout statements and processing mortgage payouts.

- Look for ways to improve and streamline processes to be more efficient and effective.

SKILLS AND KNOWLEDGE

· Exceptionally detail-oriented with strong problem-solving skills.

· Ability to work in a fast-paced setting with competing priorities.

· Self-starter with excellent teamwork and collaborative abilities.

· Critical thinker who can review various mortgage related documents and determine if follow up is required.

· Robust work ethic and punctuality.

· Proficient with Microsoft Office specifically Excel, Word, and Outlook, and Google Suite.

· Able to navigate paperless systems, documents, and filing.

· Outstanding communication and interpersonal skills.

· Ability to handle sensitive information and maintain a high degree of discretion and confidentiality.





· Enthusiastic and genuine with a “how can I help?" positive attitude.

· Effective time-management skills.

· Ability to learn quickly with a flair for multi-tasking.

· Flexibility to be able to move between activities and duties quickly if priorities change.

· A Business or Financial Services Diploma and/or mortgage or real estate experience is an asset.

EXPERIENCE:

A minimum of 3-5 years of proven experience in collections is required, preferably within the financial industry. Preference given to candidates registered with the BCFSA. You should have a strong understanding of lending practices and applicable regulations. Excellent written and verbal communication skills in English are essential to effectively perform the duties of this role. A satisfactory Background Check is required as a condition of employment.

PERSONAL VALUES

Highly aligned with VWR Capital Corp. organizational values, including:

Integrity- Take pride in doing what is right. Act from a place of integrity in all dealings.

Collaboration- Maintain and build effective working relationships with internal and external stakeholders.

Accountability- Take ownership in activities, knowledge, learning, decision making & reputation.

Passion- Committed in heart and mind. Take initiative.

Focus- Set goals and have the tenacity to stay the course.

COMPENSATION DETAILS

· Full-Time Position

· Salary compensation paid semi-monthly; $55,000.00- $65,000.00 based on experience

· Office-based position out of our Langley location

· Hours are Monday to Friday, 9:00am to 5:00pm

· Extended Health Benefits + Health Spending Account provided after 3 months

· Participation in annual bonus program

· Group RRSP matching (3%) provided after 1 year

· 3 weeks paid vacation

· 5 days paid sick leave

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Dental care
- Paid time off
- Vision care

Education:

- DCS / DEC (preferred)

Experience:

- collection: 3 years (preferred)

Work Location: In person

📌 Collections and Mortgage Recovery Administrator (Langley)
🏢 Financial Services - Mortgage Lender
📍 Langley