Welcome to the Marriott Ottawa!

At the Marriott Ottawa, we believe great hospitality starts with outstanding people. Our employees are at the heart of what we do, and we’re committed to creating a workplace where people can build their careers, develop their skills, and take pride in their work.

Whether you’re starting your hospitality career or bringing years of experience, you’ll have the opportunity to work with a passionate team, make a difference for our guests, and be part of a hotel that is proud to be part of the Ottawa community.

“Wonderful Hospitality. Always.” is more than our promise to guests, it reflects how we work together. We value respect, collaboration, accountability, and a genuine commitment to exceptional service.

About Manga Hotels

The Ottawa Marriott Hotel is owned and operated by Manga Hotels, a growing Canadian hospitality company with a portfolio of 35 hotels and more than 6,500 rooms across Canada and the United States, along with food and beverage outlets and residential properties. As Manga continues to grow, so do opportunities for talented people to grow with us.

About the Ottawa Marriott

Located steps from Parliament Hill in the heart of Canada’s capital, the Ottawa Marriott Hotel has been part of the Ottawa community for decades. With 496 guestrooms and more than 36,000 square feet of meeting and event space, our hotel welcomes guests for business, leisure, conferences, celebrations, and more.

Looking for more than just a job? Join a team where you can grow, contribute, and make a difference.

Your Responsibilities May Include:

- Follow established room dining service procedures and brand standards as outlined in training and operating manuals.
- Answer room dining calls promptly and professionally,



accurately recording guest orders, special requests, and delivery details in the POS system.
- Maintain knowledge of menu items, ingredients, and dietary options to answer questions, make recommendations, and support suggestive selling.
- Communicate special requests, allergies, order changes, and delivery times to the kitchen and relevant team members.
- Maintain a clean, organized, and properly stocked service station at all times.
- Maintain thorough knowledge of menus, service procedures, dishware, glassware, and service standards.
- Deliver prompt, professional, and personalized guest service while demonstrating a strong hospitality mindset.
- Use suggestive selling techniques to enhance the guest experience and maximize sales.
- Operate the Point of Sale (POS) system accurately and follow established procedures.· Complete assigned daily and weekly side work.
- Participate in daily line-ups, menu training, departmental meetings, and other required training sessions.
- Work collaboratively with team members to ensure efficient service and smooth shift transitions.
- Check guest corridors for used trays and service items when returning from deliveries.
- Clear, clean, and break down returned trays in the designated dish area, ensuring reusable condiments and supplies are returned to the room dining station.·
- Ensure the next shift has adequate supplies of silverware,



trays, napkins, condiments, and other service essentials.
- Follow all hotel policies, procedures, and brand standards.
- Comply with all health, safety, and sanitation requirements to maintain a safe and clean work environment.
- Maintain a safe, clean, and professional work environment.
- Follow all Marriott policies, CBA’s, hotel procedures, and health and safety requirements.
- Work collaboratively with colleagues and other departments to support hotel operations.
- Respond to reasonable requests from management and perform other related duties as required.

What Are We Looking For?

Education & Experience

- Minimum of 1 year of serving experience· Previous room service or restaurant experience is an asset
- Valid Smart Serve certification
- Previous experience with point-of-sale systems (Micros)
- Superior service excellence skills to exceed guest expectations
- French language skills are an asset

Skills & Abilities

- Excellent customer service and communication skills
- Professional, positive, and team-oriented approach
- Strong attention to detail and organizational skills
- Ability to work effectively in a fast-paced environment
- Ability to prioritize and manage multiple tasks
- Adaptable availability, including evenings, weekends, and holidays, as required
- Ability to work independently while contributing to a strong team environment

Pay: $17.95 per hour

Ability to commute/relocate:

- Ottawa, ON K1P 5R7: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Serving: 1 year (preferred)

Language:

- French (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

📌 IN-ROOM-DINING SERVER (Room Service) (Downtown)
🏢 Marriott Ottawa
📍 Downtown