Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are looking for an Outreach Mental Health Counsellor to join our Mental Health Team at CUPS.

CUPS Mental Health Counsellors are responsible for providing counselling and case management support for clients who access a CUPS program. You will provide individual and group counselling, complete outcome assessment and collaborate with internal and external resources as needed to support client goals. As an Outreach Counsellor, you will provide counselling both onsite at CUPS and in the community including in people’s homes. You will work in alignment with CUPS Theory of Change to support participants in their goals, utilizing CUPS integrated care services to support their overall needs and maximizing positive participant outcomes.

- Location: Onsite, CUPS - 1001 10 Ave SW, and scattered sites around Calgary
- Reports to: Mental Health Team Lead
- Contract type: Permanent
- Schedule: Full-time, Mon to Fri, 37.5 hours per week
- Starting salary: $69,696.00 - $73,375.00

Key Responsibilities

- Provide in-person and virtual individual and group counselling services to clients at CUPS and in the community based on best practices and a high standard of clinical expertise.
- Assess and respond to client needs on a dynamic basis.
- Provide culturally aware support to CUPS clients,



celebrating the diversity of clients and being aware of power dynamics of privilege and oppression that may be present.
- Develop a collaborative and growth-based relationship with the CUPS mental health Team Lead, and Manager of C2C/CAMPP, OAT, and Mental Health to discuss caseload management, performance, and client approach effectiveness via ongoing supervision.
- Participate in ongoing learning activities and share knowledge with colleagues in service to continuous improvement.
- Maintenance of skilled regulatory body’s ethics, competency, and developmental standards.
- Create, maintain, and update progress notes, consent forms, assessments and all other documentation required.
- Accurately enter all required data points in organizational and external databases (i.e. client contacts and outcome measures) and participate in program research as required.
- Connect regularly with CUPS counselling colleagues to engage and support in team relationship building, peer learning and development, while engaging with leadership and CUPS clinical supervisor for ongoing practice reflection and development

Employment Requirements

- Master’s degree in social work or psychology (or equivalent).
- 2 years’ experience in mental health counselling and currently registered, in good standing, with professional regulatory body.
- Demonstrated ability to engage and create therapeutic partnerships with participants who face systemic barriers to services.

What You Bring

- Previous experience working with clients experiencing poverty, food and housing insecurity, addictions, and the impacts of trauma is an asset.
- Beneficial experience and training include trauma therapies, addiction and harm reduction, Dialectical and Cognitive Behavioral Therapies, Acceptance and Commitment Therapy, and group development and facilitation.
- Working knowledge of the DSM-5-TR.
- Excellent case reporting and documentation, with knowledge and understanding of client service outcome tracking.




- Proficiency in Collaborative Health Record (CHR) electronic medical record considered an asset.
- Current CPR certificate is an asset.
- Class 5 Driver’s License with a clear drivers abstract and personal vehicle available to use for work purposes.

Work Conditions

- Exposure to trauma and emotionally complex cases.
- Manual dexterity required to use desktop computer and peripherals.
- Intermittent physical activity including walking, standing, driving and sitting.
- Hybrid work environment: onsite at CUPS and working alone in community.

CUPS envisions a Calgary where everyone is respected and can live healthy, fulfilling lives. To do this, we’re building a culture of inclusion and belonging, guided by our values and a commitment to truth and reconciliation.

If you're passionate about supporting Calgarians and expanding our impact, we’d love to hear from you. We value lived experience, including from folks who reflect the clients we serve, as much as formal qualifications. For accommodations during the recruitment process, contact [email protected].

Ready to Join Us?

Submit your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.

Job Types: Permanent, Full time

Pay: $69,696.00-$73,375.00 per year

Benefits:

- Casual dress
- Disability insurance
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match

Application question(s):

- Do you have a Master’s Degree in Social Work or Psychology (or equivalent) with 3 years’ experience in Mental Health Counselling?
- Which is your regulatory body and are you authorized to provide mental health counselling/therapy in the province of Alberta?
- Do you have at least a class 5 driver’s permit, and access to a vehicle Monday to Friday 8am to 4pm for client meetings?
- Are you currently registered, in good standing, with Professional Regulatory Body?
- What prompted you to apply to CUPS?
- What are your salary expectations for this position?
- Have you included a cover letter with your application? If not, you may upload one before completing your submission.

Work Location: In person

📌 Mental Health Outreach Counsellor (Calgary)
🏢 CUPS Calgary
📍 Calgary