Job Overview
MSK Health & Performance is a modern, patient-focused clinic dedicated to delivering high-quality care in physiotherapy, rehabilitation, and performance services. We pride ourselves on creating a welcoming, professional, and efficient environment for both clients and practitioners.

Position Overview

We are seeking a friendly, organized, and detail-oriented Front Desk Administrator to be the first point of contact for our clinic. This role is essential in ensuring smooth daily operations and delivering an exceptional client experience

Responsibilities

- Greet and welcome clients in a warm and professional manner
- Manage appointment bookings, rescheduling, and cancellations
- Handle phone, email, and in-person inquiries
- Process payments and maintain accurate billing records
- Direct bill to insurance providers when applicable
- Maintain a clean, organized front desk and waiting area
- Support practitioners with scheduling and administrative needs
- Ensure client records are accurate and up to date
- Assist with general clinic operations and administrative tasks

Requirements

- Previous front desk,



reception, or customer service experience (healthcare setting preferred)
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- High attention to detail and accuracy
- Ability to work independently and as part of a team

Preferred Qualifications

- Experience using Jane App (highly desirable)
- Familiarity with direct billing and extended health benefits
- Experience working in physiotherapy, chiropractic, or allied health clinics

This position is a part-time afternoon position offering between 8-16 hours per week. Saturday availability required for odd time shift coverage

This is a outstanding position for college students who would like part time work.

Pay: $19.00-$20.00 per hour

Expected hours: 15.0 per week

Benefits:

- Company events

Application question(s):

- Do you have Jane App Experience?

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

📌 Front Desk Administrator (Metrotown)
🏢 MSK Health and Performance - Metrotown
📍 Metrotown