Job Overview
We're looking for sales and customer service experts with a passion for coffee to join our dynamic team. You will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional customer service experience.
Responsibilities
- Offer customers an outstanding in-store experience from the moment they arrive.
- Warmly welcome, advise, and maximize in-store sales by expertly guiding customers through product choices and offering personalized recommendations.
- Handle product issues and contributing to the smooth running of the boutique.
- Analyze reported machine malfunctions and provide efficient customer service solutions.
- Participate in daily meetings and training sessions to enhance product knowledge and procedural compliance.
- This role Includes the physical duties of safely lifting, pushing, pulling, and maneuvering boxes and heavy items of various sizes and weights, consistent with provincial safety standards.
- Ensure the physical environment meets the brand's standards.
- Ensure that the Boutique is clean and maintained, including making sure it is well-ordered, has the correct equipment available, and is properly presented at all times.
- You will be required to maintain a high degree of professionalism and adherence to all company policies, including all workplace conduct and safety protocols.
- Immediately report any incident of theft, or safety concerns to management.
- All workplace conversations, behavior, and physical interactions with colleagues and clients must remain skilled and respectful.
- Encourage team members, including communicating team goals related to customer service processes.
- Assist in creating a culture of safety, actively identifying areas for new training.
- Assist the team where and when needed.
- Perform any other job-related duties
Qualification
- 1 year of prior hotel, sales or retail experience is required
- Flexibility to work Friday evening, Saturdays, Sundays
- Excellent presentation, communication & interpersonal skills; exceptional customer service skills
- Hands on and pragmatic
- Punctuality and discipline
- Strong Team player
Job Types: Part-time, Permanent
Pay: $18.75 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee assistance program
- Flexible schedule
- Store discount
Application question(s):
- Confirm the amount of hours you can work for in a week?
- Are you flexible for a schedule that could be between Monday to Sunday?
- If not, specify.
- Can you confirm that you are 18 years old or older?
- Are you legally entitled to work in Canada?
- Are you able to stand for 8 hours, lift 10-15 pounds repetitively, bend over or work with your arms above your shoulders?