Position Overview

Healthcare facilities require a unique balance of vigilant protection and empathetic customer service. As a Healthcare Security Officer at Strait Richmond Hospital, you will play a critical role in maintaining a safe, calm, and welcoming environment for patients, visitors, and clinical staff. This position exists to protect hospital facilities, assist healthcare teams during emergencies, and provide specialized support, such as continuous patient watch, when needed.

If you are dependable, possess strong communication skills, and thrive in an active role where your presence directly impacts community well-being, this position offers secure full-time hours, predictable scheduling, and paid professional development opportunities.

Compensation & Schedule

Pay Rate: $20.50 CAD per hour

Schedule: 4 Days On / 4 Days Off (12-hour overnight shifts, 7:00 PM – 7:00 AM)

Work Location: Strait Richmond Hospital, Cleveland, Nova Scotia (No travel required)

What Success Looks Like

In your day-to-day work, success means:

- Maintaining an active, reassuring security presence through routine patrols of hospital grounds and interior departments.
- Using calm verbal de-escalation to handle sensitive or stressful situations with care and diplomacy.
- Providing attentive, patient-centered observation during patient watch duties to help ensure individual patient safety.
- Responding promptly to medical emergencies, fire alarms, and security calls alongside hospital staff.
- Completing clear, accurate daily activity logs and incident reports before the end of each shift.

Over time, success means:

- Building trust and strong collaborative relationships with hospital medical staff, facility managers, and local emergency services.




- Becoming a subject-matter expert in healthcare security protocols and emergency response procedures.
- Growing professionally within Paladin Security, leveraging internal advancement opportunities and advanced training.

Key Responsibilities

- Conduct regular internal and external patrols to identify safety hazards, unauthorized access, or policy violations.
- Monitor security cameras and alarm systems to detect and respond to potential security threats.
- Provide specialized patient watch duties, offering continuous direct observation to prevent self-harm or patient injury.
- De-escalate challenging customer service or safety incidents using clear, respectful communication.
- Assist hospital staff during emergency evacuations, clinical assistance calls, and security interventions.
- Ensure accurate, professional documentation of all incidents, maintenance issues, and shift activities.

Qualifications & Requirements

Must-Have Requirements

- High School Diploma or GED equivalent.
- Valid Nova Scotia Security License (or the ability to obtain one prior to employment).
- Valid Intermediate First Aid and CPR Level C certification from a CSA-approved provider.
- Fluency in spoken and written English with strong documentation skills.
- Full availability to work a rotating 4-on / 4-off overnight schedule (12-hour shifts from 7:00 PM to 7:00 AM).




- Current certification in Use of Force (UOF) and Management of Aggressive Behavior (MOAB), or willingness to complete prerequisite training prior to onboarding.

Nice-to-Have Qualifications

- Previous experience in security, public safety, military, or law enforcement.
- Prior experience working in healthcare, social services, or high-volume customer service roles.

Training & Certification Details

Use of Force (UOF) and Management of Aggressive Behavior (MOAB) certifications are required for this position. If you do not currently hold these certifications, Paladin Security provides the required training prior to onboarding. Paladin covers the full cost of this training program in exchange for a six-month commitment to the position.

Why Work With Paladin Security?

We believe that supporting our team leads to better care for the communities we serve. Beyond competitive pay and structured shifts, we offer:

- Flexible Pay Options: Access your earned wages on-demand when you need them.
- Health Coverage: Comprehensive medical, dental, and life insurance options.
- Time Off: Paid vacation days and paid sick leave.
- Career Support: Free uniforms, company-paid security licensing fees, and ongoing training programs.
- Growth Pathways: A clear preference for promoting from within across our national network.

Ready to Join Our Team?

If you are reliable, focused on safety, and ready to make a positive impact at Strait Richmond Hospital, we encourage you to apply today. Qualified candidates will be contacted by our team to discuss the next steps. Accommodations are available throughout the recruitment process upon request.

📌 Full-Time Healthcare Security Officer (Cleveland)
🏢 Paladin Security
📍 Cleveland