Are you someone who is seeking a career path with growth potential? Is company culture and a positive work environment important to you?

Then working at Discoverer could be the right fit!

In a few short years we’ve:

- Started small: Family business, and remains that way with strong family values.

- Grew our team: From a couple of dreamers to 40+ staff globally.

- Expanded our reach: From 0 to over 2000 exploration and mining customers.

- Built our reputation: From unknown to a trusted name among geologists and field technicians.

- Went global: Our goods ship to every continent on earth where mining happens!

How did we do it? One reason: Our People.

No single superhero, just a family of passionate individuals aligned with our core values:

- Say it, Do it
- Listen First, Talk Last
- Be The Solution
- Under Promise, Over Deliver
- Keep It Simple
- Be Balanced

We’re looking for more people like this. We foster an environment where you can grow, succeed, and be promoted through personal development and training.

Wondering what the next 10 years could bring for your career?

This is your chance to join an exciting family-run business that is now expanding their Global Footprint!

Role: Customer Service & Operations Coordinator

About Us: Discoverer is an international geological supplies company that’s actively growing our team in Langley BC! Join our passionate team here in Canada, as we seek to scale up after a hugely successful and whirlwind first 18 months. Our vision for North America is big and exciting, as we are the fastest growing region for the company for the next 10 years and beyond. Will you be part of our journey…?

Key Responsibilities:

Customer Service:

- Create quotations for customers and prospects, ensuring follow-through calls are made by the sales team.
- Customer Interaction: Answering inquiries via phone, email, chat, or in-person.
- Problem Resolution:



Addressing complaints, processing returns, and finding solutions for customers.
- Record Keeping: Documenting interactions and updating client records in CRM software.

Logistics:

- Obtain freight quotes for inbound and outbound shipments.
- Prepare orders for shipment & book carriers
- Receive inbound shipments into inventory
- Book international freight
- Negotiate quotes and seek the best rates

Administrative Duties:

- Process credit card payments and make AR calls for payment.
- Lead customers through account setup, credit application, credit review, and limit control.

Qualifications:

- 2+ years in customer service is preferred.
- Open minded and a team player, be able to jump into new tasks when needed.
- Proven experience in an administrative or customer service role.
- Emotionally intelligent.
- Responsive and receptive to change.
- Thrives in a fast paced workplace.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and social media platforms.
- Ability to handle confidential information with discretion.
- Proactive and able to work independently in a fast-paced environment.

Why Join Us?

- Be part of a supportive and collaborative team.
- Opportunities for professional growth and development.
- Engage in meaningful work that makes a difference.

We look forward to welcoming a new member to our team!

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Ability to commute/relocate:

- Langley, BC V4W 3Z4: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have experience with international freight, knowledge of customs/brokerage?
- Why is company culture important to you?

Experience:

- Customer service: 2 years (required)

Work Location: In person

📌 Customer Service & Operations Coordinator (Langley)
🏢 Dynamics G-Ex North America
📍 Langley