Modern Ambition is an upper premium luxury menswear brand redefining modern tailoring through technical innovation, elevated craftsmanship, and a refined in-store experience. We deliver a highly personalized client journey rooted in style expertise, precision fit, and exceptional service.

ROLE OVERVIEW

As a Full-Time Key Holder, you are a brand ambassador and frontline leader responsible for delivering an elevated, client-centric luxury experience while supporting daily store readiness and operational oversight. You combine deep product knowledge with styling expertise to drive sales performance, uphold rigorous operational and visual standards, and manage store opening and closing protocols.

This role is ideal for someone passionate about menswear, tailoring, and luxury retail who possesses emerging leadership capabilities and thrives in a performance-driven, entrepreneurial environment.

RESPONSIBILITIES

STORE LEADERSHIP & OPERATIONS

- Execute opening and closing procedures, ensuring boutique security, alarm systems, and operational readiness are maintained
- Supervise the sales floor during designated shifts, supporting team members to drive daily goals and optimize floor coverage
- Maintain asset protection, key control, and safety protocols at all times
- Oversee POS end-of-day electronic batching, register balance reconciliation, and system reporting
- Ensure accuracy in inventory handling, stock organization, stock transfers, and receiving

CLIENT EXPERIENCE & STYLING

- Deliver a best-in-class luxury client experience through personalized service and styling expertise
- Build and maintain a robust client book through outreach, follow-ups, and relationship management
- Provide wardrobe consultations,



outfit building, and fit guidance aligned with the Modern Ambition aesthetic
- Anticipate client needs, address service inquiries with composure, and create memorable, high-touch experiences

SALES & PERFORMANCE

- Achieve and exceed individual sales targets while contributing directly to overall store goals
- Drive key metrics including conversion, UPT (units per transaction), and average transaction value
- Proactively identify sales opportunities, coach team members on the floor, and maximize every client interaction

PRODUCT & BRAND EXPERTISE

- Develop in-depth knowledge of fabrics, fits, tailoring, and technical features of the collection
- Act as a brand storyteller, communicating craftsmanship, innovation, and design philosophy
- Stay current on menswear trends and competitive landscape
- Maintain impeccable visual merchandising standards and store presentation

TEAM COLLABORATION & DEVELOPMENT

- Contribute to a positive, high-performance team culture
- Support onboarding, shadowing, and operational coaching of new team members
- Lead daily team touchpoints and actively participate in team meetings, product trainings, and performance reviews

QUALIFICATIONS

- 2+ years of experience in luxury or premium retail (menswear preferred),



with previous key holding or shift supervision experience an asset
- Strong understanding of tailoring, fit, and styling principles
- Proven track record of achieving or exceeding sales targets
- Demonstrated dependability in managing store opening/closing procedures and facility security
- Exceptional interpersonal and communication skills
- Clienteling mindset with the ability to build long-term relationships
- Detail-oriented with strong organizational and problem-solving skills
- Flexible schedule, including evenings, weekends, and holidays

WHAT WE LOOK FOR

- Passion for menswear, craftsmanship, and luxury service
- Emerging leadership qualities with a proactive, results-driven approach
- Confidence, professionalism, and polished personal presentation
- A natural ability to connect with clients, mentor peers, and build trust
- High standards and pride in operational precision and delivering excellence

WHAT WE OFFER

- Competitive compensation + performance-based commission
- Opportunity to grow and develop leadership skills within a fast-expanding luxury brand
- Ongoing training in product knowledge, tailoring, client experience, and store operations
- A dynamic, fashion-forward work environment

HOW TO APPLY

Applicants must be eligible to work in Canada and reside in the city where the position is based. Get started by filling out the application form on our website and uploading your résumé.

Apply now: https://bit.ly/4yPSj3u

We thank all applicants however only those selected for an interview will be contacted.

Pay: $18.25-$23.00 per hour

Benefits:

- Paid time off
- Store discount
- Wellness program

Work Location: In person

📌 Key Holder - Full Time (Vancouver)
🏢 Modern Ambition
📍 Vancouver