A rapidly growing global diamond and jewellery retailer is opening a new Showroom in Toronto. With a strong reputation for quality and transparency, they are looking for a hands-on Assistant Manager to support this launch and help build a strong foundation for future growth. This is an opportunity to step into a leadership role where operational strength, people leadership, and client engagement matter just as much as product knowledge.

The Assistant Manager will support all aspects of the showroom operation—from sales performance and client experience to team leadership and day-to-day execution. This role requires someone who is commercially minded, confident, and strong with people. They are seeking a polished, customer-focused leader with diamond and jewellery experience who can build trust quickly, support a high-volume sales environment, and create a professional, welcoming experience for every client.

Salary $75K+ bonus and incentives

Description

Sales and customer experience

- Maintain an active presence on the sales floor and support the team in delivering an exceptional sales and consulting experience.
- Develop and maintain lasting customer relationships through a personalized approach and consistent follow-up.
- Support sales growth by maximizing walk-in traffic, appointments, and customer loyalty.
- Ensure a consistent and professional customer experience that reflects the company's reputation for quality and value.

Leadership and team management

- Support the Showroom Manager in recruiting, training, and developing a high-performing and committed team.
- Help establish clear expectations regarding customer service,



sales practices, and accountability.
- Coach and support team members in developing their product knowledge, sales closing techniques, and customer relationship skills.
- Foster a positive, collaborative, and results-oriented work culture.

Operations Management

- Assist in overseeing daily showroom activities, including scheduling, inventory management, and product presentation standards.
- Ensure the accurate, organized, and secure management of high-value diamonds and jewellery.
- Help implement processes that promote operational efficiency and a high-quality customer experience.
- Collaborate with the Showroom Manager and senior management on reporting, performance indicators, and continuous operational improvement.

Opening and development

- Play an active role in the opening of Canada's first showroom by helping establish operational standards and best practices.
- Act as an ambassador for the company in the local market and contribute to building its reputation.
- Support growth initiatives and contribute to the brand's future expansion in Canada.

Requirements

- Experience in diamonds and fine jewellery is required.
- Previous leadership or supervisory experience in a showroom, retail, or sales-driven environment.




- Strong clienteling skills with the ability to build lasting customer relationships.
- Polished, professional, and confident in client-facing situations.
- Comfortable operating in a high-volume, fast-paced environment.
- Strong organizational skills and attention to detail.
- Hands-on leadership style with the ability to lead by example on the sales floor.
- Strong communication skills and a results-driven mindset.

Corporate Culture

- Lead the launch of a brand’s first Canadian location
- Be part of a growing, entrepreneurial business with expansion plans
- High-impact role with visibility and ownership from day one
- Competitive compensation with performance-driven upside

If you are a people-focused leader with a strong background in diamonds and jewellery, and you’re excited by the opportunity to build something from the ground up—this is a role worth exploring.

Contact Miriam Ronen at (phone hidden) x4 or submit your resume in confidence below.

CANEAST

Pay: From $75,000.00 per year

Benefits:

- Extended health care
- Paid time off

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have hands-on experience working with fine jewellery or diamonds in a retail or showroom environment?
- Have you previously held a leadership or supervisory role in a sales‑driven, showroom, or retail setting?
- Are you confident in clienteling and building long-term customer relationships in a high-volume, fast-paced workplace?

Work Location: In person

📌 Assistant Manager - Diamonds and Jewelry (Toronto)
🏢 JRoss Retail Recruiters
📍 Toronto