About Merit Furniture

Merit Furniture is a locally owned, family-run business that has served the Cowichan Valley community for decades. Our business is built on trust, product knowledge, and genuine customer care. We believe purchasing furniture should feel comfortable, educational, and supportive. Many of our customers are long-time community members and seniors who appreciate thoughtful guidance, patience, and honest advice. Our team works together to provide excellent customer service while maintaining an organized, welcoming showroom and efficient daily operations.

Position Overview

The Office Assistant & Customer Service Representative plays an important role in supporting the daily activities of Merit Furniture. This position combines office administration, reception, customer service, order processing, delivery scheduling, and occasional furniture sales. This role requires someone who enjoys variety, takes pride in accuracy, and is willing to learn and administer the systems and procedures involved in running a furniture store.

What You’ll Do

- Welcome customers with friendly, professional, in-person, phone or email service
- Prepare sales orders, quotes, invoices, purchase orders, and all records accurately.
- Track orders and communicate updates, delays, and delivery information.
- Schedule deliveries & pickups with customers, warehouse staff or delivery team.
- Comfortable handling customer complaints, warranty issues, and returns




- Support furniture sales during busy periods and help keep the office and showroom organized and welcoming.

What We’re Looking For

- Friendly, approachable, with strong organizational skills and attention to detail.
- Clear written and verbal communication skills
- Proficient with Microsoft Office applications, or able to learn them quickly, along with other technology and software programs used within the business.
- Ability to prioritize multiple tasks, follow through, and work independently.
- Patience, professionalism, and sound judgment
- Previous office administration, reception, retail, or customer service experience is an asset, but not required.
- Ability to move throughout the showroom and lift boxes and some furniture.

Why Join Merit Furniture?

Join a long-standing local business where thoughtful service, product knowledge, teamwork, and genuine customer care matter. You will receive training as you learn the systems and procedures involved in supporting a furniture store.

Apply Today

Please submit your résumé and a brief note outlining your relevant experience and interest in the position. We thank all applicants for their interest. All applicants must be permanent Canadian residents.

Pay: $22.00-$25.00 per hour

Expected hours: 16.0 per week

Benefits:

- Versatile schedule

Education:

- Secondary School (required)

Language:

- English (required)

Location:

- Duncan, BC V9L 1N8 (preferred)

Work Location: In person

📌 Merit Furniture – Office Assistant & Customer Service Representative (Duncan)
🏢 Merit Home Furniture Duncan
📍 Duncan